Purpose of Role We are seeking a detail-oriented and customer-focused Customer Service Representative to handle real-time chat-based support for our customers In this role you will provide prompt accurate and courteous assistance through live chat and messaging channels ensuring a smooth and satisfying customer experience This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment Accountability Responsibilities of Role Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner Provide accurate information regarding products services billing and policies Troubleshoot problems and guide customers through step-by-step solutions when needed Manage multiple chat conversations simultaneously while maintaining high-quality responses Escalate unresolved or complex queries to the appropriate support level or department Log all customer interactions accurately and thoroughly into the CRM or ticketing system Follow chat scripts tone guidelines and brand voice standards to maintain consistency Meet or exceed performance targets such as Chat Response Time Resolution Time and Customer Satisfaction CSAT Required Skills Qualifications Must-Have 0-3 years of experience in chat-based customer service or contact center role Excellent written communication skills with strong grammar punctuation and tone awareness Ability to multitask and manage concurrent chats effectively Strong typing speed and accuracy typically 35 WPM Familiarity with chat platforms and CRM tools Nice-to-Have Experience using tools like Zendesk Chat Intercom LivePerson or Fresh Chat Exposure to omnichannel support environments Multilingual skills are an advantage Success Metrics Chat First Response Time FRT Chat Resolution Rate Customer Satisfaction CSAT Concurrent Chat Handling Efficiency Adherence to Quality and Compliance Standards Job Type Full-time Pay 30 000 00 - 45 000 00 per month Perks Health insurance Work Location In person

📌 Customer Service Representative (Haryana)
🏢 Starlink Qatar
📍 Haryana