o create complete shipment details in our internal transport management system coordinate with all involved stakeholders organize transport based on the customer promise obtain DG approvals where required escalating discrepancies as required To monitor report on operational performance of carriers other vendors as well as ensuring strong data quality is available for timely accurate customer reporting To create files for consolidation containers Master To review ensure alignment of shipping instructions including clarifying any deviations conflicts while taking country regulations export compliance rate routing information into consideration To issue accurately submit issue all required documentation issue BAL specimen carrier OBL instructions VGM and security filings sales invoices within 24 hours of departure To ensure departure confirmations or deviations v scheduled are shared with CCLs To release BAL B L as per Financial Guidelines working instructions To ensure cost awareness efficiency through timely accurate cost revenue updates including profit maximization by providing cost awareness to the CCLs To check verify incoming supplier invoices including initiating resolving any rate discrepancies To support and resolve claims disputes Your Skills and Experiences At least 2 - 4 years of experience in freight forwarding logistics or a related field Preferred candidate who has handle Export customer care good in custom procedures Excellent communication and interpersonal skills to handle customer inquiries and resolve issues effectively Solid attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking Ability to address and resolve issues proactively ensuring smooth operations and customer satisfaction Job Types Full-time Permanent Pay From 70 000 00 per month Benefits Provident Fund Work Location In person