Job Summary The Telecaller will be responsible for handling incoming and outgoing calls scheduling dental appointments providing information about treatments maintaining patient records and ensuring excellent patient communication and service This role requires solid communication skills patience and professionalism to enhance the hospital s reputation and deliver quality patient care Key Responsibilities Handle inbound and outbound patient calls in a courteous and professional manner Schedule confirm and reschedule dental appointments using hospital software Provide information regarding dental services procedures and hospital timings Remind patients about upcoming appointments and follow-ups Maintain accurate records of patient interactions and appointments Assist patients with inquiries related to doctors treatments and pricing Coordinate with doctors reception staff and treatment coordinators for smooth patient flow Follow up with patients post-treatment for feedback and further appointments Handle patient concerns and escalate to the concerned department when necessary Meet daily weekly calling targets if outbound campaigns are included Requirements Skills Minimum Qualification Graduate with positive communication skills Prior experience in telecalling customer service or hospital front office preferred Excellent verbal communication in English Hindi and local language Basic computer knowledge MS Office Hospital Management Software Strong listening problem-solving and interpersonal skills Ability to remain calm and empathetic when handling patient queries Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person