A Day in Your Life at MKS As a Sales and Tech Support Expert at MKS you will partner with RSM and KAM and other stack holders to support customer tech support in this role you will report to the RSM You Will Make an Impact By Resolve customer issues and complaints in a professional and efficient manner Assist customers with product usage troubleshooting and technical support Process customer orders changes and returns according to company policies and procedures Coordinate with other departments such as Sales and Logistics to ensure timely order fulfillment Maintain accurate records of customer interactions transactions comments and complaints Ensure adherence to quality standards and service level agreements SLAs in customer interactions Develop a deep understanding of the company s products or services to effectively assist customers Collaborate with other team members and departments to improve overall customer experience Travel Requirements Frequent travel involve Skills You Bring Bachelor s degree or equivalent experience required 0-2 years of related experience required Experience with OEM Sales is a plus Experience handling customer tech sales Analytical mindset with robust problem-solving abilities L1-AM2 Globally our policy is to recruit individuals from wide and diverse backgrounds However certain positions require access to controlled goods and technologies subject to various export control regulations Applicants for these positions may be limited by for example their countries of citizenship country of origin or immigration status where required by law or governmental contact and or employment made contingent upon the issuance of appropriate governmental licensing MKS Inc and its affiliates and subsidiaries MKS is an affirmative action and equal opportunity employer diverse candidates are encouraged to apply We win as a team and are committed to recruiting and hiring qualified applicants regardless of race color national origin sex including pregnancy and pregnancy-related conditions religion age ancestry physical or mental disability or handicap marital status membership in the uniformed services veteran status sexual orientation gender identity or expression genetic information or any other category protected by applicable law Hiring decisions are based on merit qualifications and business needs We conduct background checks and drug screens in accordance with applicable law and company policies MKS is generally only hiring candidates who reside in states where we are registered to do business MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities If you need a reasonable accommodation during the application or interview process due to a disability please contact us at accommodationsatMKS mksinst com If applying for a specific job please include the requisition number ex RXXXX the title and location of the role

📌 Sales And Tech Support Expert (Tamil Nadu)
🏢 MKS Instruments
📍 Tamil Nadu