House of Cure India s first co-working space for Medical Professionals looking for Centre Manager for Khar and Lower Parel Centre Apply here and after applying send Hi on whatsapp (phone hidden) Job Profile Centre Manager Job Purpose To lead and manage all administrative operational and customer care functions of the House of Cure clinic co working centre This person ensures smooth day to day operations high quality of customer experience efficient resource utilisation compliance with healthcare and safety standards and supports growth of the membership subscription bookings business Key ResponsibilitiesOverseeing Customer Care Experience with Team Handle all customer inquiries phone WhatsApp email in person promptly and professionally Manage bookings for cabins conference rooms dentists non dental etc Ensure smooth scheduling accurate records Onboarding new members practitioners explain membership plans pricing rules facilities Collect feedback address complaints follow up Maintain high levels of customer satisfaction ensure waiting area reception client touchpoints are clean welcoming efficient Operations Management Oversee daily centre operations reception desk Consulting Rooms Procedure Rooms housekeeping sterilization pantry internet IT utilities facility maintenance Ensure medical treatment rooms are ready clean stocked sterilised per protocols Manage medical waste disposal Oversee security safety hygiene standards Manage inventory supplies sterilisation materials cleaning pantry stationery etc Coordinate with suppliers vendors for maintenance supplies equipment Administration Back Office Maintain records bookings memberships payments invoices complaints feedback Assist in billing accounting support coordinating with finance external agency if any Documentation printing support Maintaining practitioner member contracts agreements Scheduling staff receptionists cleaners etc leave management Oversee time slots cabin usage ensure utilisation is maximised Prepare daily weekly monthly operations reports metrics Membership Packages Pricing Implementation Implement membership plans and packages monitor validity hours used renewals upgrades Assist in pricing review feedback from customers utilisation competitor benchmarking Promotional offers packages coordinate with marketing for member driven campaigns Team Management Supervise front desk reception cleaning housekeeping sterilisation staff possibly security or assistants Train staff in customer etiquette hygiene sterilisation protocols safety Ensure staff follow SOPs Set performance expectations monitor KPIs give feedback Compliance Quality Assurance Ensure all health medical facility standards are met Maintain records for audits if needed Ensure cleanliness patient safety privacy etc Adherence to legal regulatory requirements Coordination Communication Serve as the internal point of contact between practitioners members and operations Coordinate with founders leadership for strategic inputs Ensure communications notifications changes downtime etc are passed on to members Coordinate with marketing community engagement Key Performance Indicators KPIs Booking occupancy rate cabins rooms vs capacity Growth in membership numbers Customer satisfaction score Net Promoter Score NPS Number of complaints resolved and time to resolution Room readiness cleanliness and sterilisation compliance rate Revenue from memberships bookings vs targets Operational cost control supplies utilities maintenance Rate of renewals upgrades for memberships Required Qualifications Skills Must-have Bachelor s degree Business Administration Healthcare Management etc or relevant experience Experience in administrative operations ideally in healthcare clinics co working shared service spaces Solid customer service skills Positive people management skills Good organizational and multitasking ability Familiarity with hygiene sterilisation safety standards in healthcare facility Basic financial literacy billing payments invoicing Good communication skills verbal written Problem solving skills ability to anticipate issues and take initiative Nice-to-have Experience with working in Large Hospital OPD complex Chain of Diagnostic Centre Experience with property management or co working space operations Experience in working with 5 Star Hospitals guest relations front office Familiarity with medical software patient management systems Experience in membership subscription models Knowledge of local regulations in healthcare clinic licensing Exposure to facility design layout planning Digital skills managing online bookings social media or support tools Work Conditions Based in the House of Cure centre on site Supervise staff and frontline interactions being hands on when required Must ensure high standard of cleanliness and safety Highly responsive to clients and practitioners Experience Preferably 3 5 years in clinic facility operations co working space management customer support roles Experience in healthcare facility clinic admin is a strong plus Proven track record of managing multiple tasks leading small teams improving operational efficiencies Job Types Full-time Permanent Pay 20 000 00 - 50 000 00 per month Work Location In person

📌 Centre Manager (Maharashtra)
🏢 House Of Cure
📍 Maharashtra