Pune IN-MH Position Type Full Time Requisition ID 12278 Level of Education 3 Year Degree or equivalent Years of Experience 1 to 2 Years About Exela Exela is a business process automation BPA leader leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality productivity and end-user experience With decades of expertise operating mission-critical processes Exela serves a growing roster of more than 4 000 customers throughout 50 countries including over 60 of the Fortune 100 With foundational technologies spanning information management workflow automation and integrated communications Exela s software and services include multi-industry department solution suites addressing finance accounting human capital management and legal management as well as industry-specific solutions for banking healthcare insurance and public sectors - Through cloud-enabled platforms built on a configurable stack of automation modules and 17 500 employees operating in 23 countries Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner JD L2 level troubleshooting and resolutions issues Timely response and resolution of customer issues Maintain record with regular updates in the ticketing solution Escalation in case of unresolved issues Connect with customers to understand and resolve queries Co-ordinate cross functionally with Product CRM Dev teams Basic understanding of Docker containerization and container orchestration Familiarity with Kubernetes and its components pods services deployments namespaces etc Experience with one or more cloud platforms AWS Google Cloud Microsoft Azure Grabbing Logs Docker Kubernetes Cloud and Managing Storage Buckets e g AWS S3 GCP Cloud Storage Azure Blob Storage Provide technical support for Azure Kubernetes Service AKS environments ensuring high availability security and scalability of clusters Troubleshoot and resolve issues related to container orchestration Kubernetes clusters pod deployments network configurations and resource management Monitor the health of AKS environments and applications implementing proactive solutions for performance optimization Collaborate with development teams to diagnose and resolve application-related issues running in Kubernetes environments Excellent communication skills both written and verbal with the ability to effectively collaborate with stakeholders Candidate should have knowledge on NET Java database management Excellent communication skills both written and verbal with the ability to effectively collaborate with stakeholders Disclaimer Exela is committed to creating a diverse workplace and is proud to be an equality opportunity employer Qualified applicants will considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability gender sex marital status sexual orientation gender identity gender expression veteran status genetic information or any other characteristic protected by applicable federal state or local laws Exela recruiters or representatives will only contact you from emails ending with exelaonline com exelatech com lexicode com rustconsulting com or ersgroup com We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process

📌 Application Support Analyst (Maharashtra)
🏢 Exela Technologies
📍 Maharashtra