Fraud Prevention Representative Your potential has a place here with TTEC s award-winning employment experience As a Fraud Prevention Representative working onsite in Ahmedabad Gujarat Opp L J Group of Institutes Off S G Highway you ll be a part of bringing humanity to business experienceTTEC Our recruitment hub is open for walk-in applicants from Monday to Friday between 10 30 am and 4 pm Visit TTEC AHMEDABAD OPP L J COLLEGE OFF S G ROAD MAKARBA AHMEDABAD If you re considering relocation we also provide virtual interviews What You ll be Doing Do you have a passion for helping others and giving them peace of mind Protecting people and businesses from fraudulent activities You ll review and analyze cases to prevent and detect fraud You ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat text email etc Be part of a growing digital industry with a promising future around fraud prevention and safety You ll contribute to the safety and security of digital ecosystems Join us in the fight against fraud and help create a safer online world During a Typical Day You ll Monitor and analyze transactions to detect and prevent fraudulent activities Utilize analytical skills to identify patterns and irregularities Investigate suspicious activities and implement preventive measures Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations Collaborate with cross-functional teams to enhance fraud prevention strategies for projects Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role High school diploma 1 year or more of technical support troubleshooting experience - Freshers welcome to apply 6 months or more of customer service experience Analytical and solutions-oriented mindset Excellent online search skills Great written communication skills including grammar and spelling Computer experience Flexibility to work in a 24 7 environment What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starts between 26 000 to 35 000 INR per month with additional performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO tuition reimbursement health and wellness incentives Must be able to work on a rotating schedule and weekends holidays if needed ooNote oo Virtual interviews are available for candidates unable to attend interviews in person but open to joining Ahmedabad office if get selected A Bit More About Your Role We re committed to ensuring you have the skills and support to be successful in your role throughout your career From your first day in training through individualized webcam-enabled engagement and coaching on into 1000s of free courses to support your career growth wherever that may take you And we know you bring the one necessary ingredient that can t be taught - a caring and supportive nature that will shine through as you help customers Our TTEC community is here for you as one dynamic global family You ll report to the Team Lead You ll significantly impact the safety and security of the digital environment for one of the leading global online accommodation platforms About TTEC Our business is about making customers happy That s all we do Since 1982 we ve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the world s leading iconic and disruptive brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal prospect employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work As a global company we know diversity is our strength It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way Primary Location India-Gujarat-Ahmedabad Job Customer Care Representative