Female candidates are preferred The CRM s success is measured by their ability to build trust close the feedback loop and drive action 1 Proactive Relationship Building Call every student parent once a week even if there are no complaints to check on well-being academic progress and satisfaction Ask structured questions test marks received on time doubt resolution access to assignments specific subject challenges Build a mentor-like bond with students be their buddy and caretaker 2 Robust Relentless Follow-Up No concern is allowed to slip through the cracks Follow up with teachers directors MD or other staff daily until resolution is confirmed Never let a concern get forgotten escalate when needed 3 Complete Documentation Traceability Immediately log every concern received via call WhatsApp email into an Excel sheet Google Form Assign a Service Number to each concern for easy tracking Record the issue proposed solution resolution status and timeline Maintain a 100 documentation rate no undocumented complaints 4 Transparent Communication Keep parents students regularly updated about the status of their concerns We have raised this to the MD Here s the solution decided Communicate once the solution is implemented and verify whether the student is actually following it especially for academic improvement actions 5 Feedback Management Call collect monthly feedback from all parents target 100 coverage Compile feedback into actionable points categorize them and discuss with authorities within 3 days Create action lists set timelines and follow up until closure Share updates with parents about the actions taken from their feedback 6 Internal Collaboration Reporting Present weekly summaries of student concerns resolutions in faculty meetings Highlight patterns of recurring issues and work with faculty to fix root causes Schedule manage PTMs end-to-end slot allotment documentation action points Key Competencies Attributes Competency Description Empathy Active Listening Understand student parent concerns deeply patiently listen before responding Ownership Persistence Treat every problem as personal responsibility follow up relentlessly until resolution Communication Clarity Speak politely keep all stakeholders updated escalate appropriately Documentation Discipline Log every concern immediately with full details no exceptions Proactivity Call students parents even without complaints anticipate problems before they escalate Collaboration Work closely with teachers directors and MD without friction High Standards Refuse to let unresolved issues remain pending push for timely actions Organizational Skills Maintain trackers feedback sheets PTM documentation meticulously Scorecard for CRM Role Category Key Metric Target Benchmark Proactive Calls of parents students contacted weekly 95 Issue Logging of concerns documented with service numbers 100 Follow-Up Closure Avg resolution time days 3 days for operational issues 7 days for academic issues Communication Frequency of updates sent to parents during resolution process Minimum 2 updates per open issue Feedback Management of parents submitting monthly feedback 90 of action points closed within agreed timeline 95 Escalation Handling Number of escalations pending 7 days 0 Student Engagement No of positive parent student testimonials per quarter 10 Reporting Documentation Weekly summary shared with faculty 100 of weeks Sample Workflow FMS-Style 1 Receive Concern Call WhatsApp Email 2 Immediate Logging Excel Google Form Auto-generate Service No 3 Acknowledge Parent Student Your issue has been recorded 4 Assign Communicate to Relevant Authority 5 Follow Up Daily Until Resolution 6 Communicate Resolution to Parent Student 7 Verify Implementation Check with student after 1 week 8 Close Case in Tracker Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Experience Customer relationship management 2 years Required Location Goldwins Coimbatore Tamil Nadu Required Willingness to travel 100 Preferred Work Location In person

📌 Customer Relationship Manager (crm) (Tamil Nadu)
🏢 Prepally Educational Services
📍 Tamil Nadu