Who we are Newfold Digital is a leading web technology company serving millions of customers globally Our customers know us through our robust portfolio of brands We have some of the industry s most prominent and storied go-to-market brands including Bluehost HostGator Domain com Network Solutions Register com and Web com We help customers of all sizes build a digital presence that delivers results With our extensive product offerings and personalized support we take pride in collaborating with our customers to serve their online presence needs The strength of our company lives in the intersection of our people our customers and our brands What you ll do how you ll make your mark Troubleshooting resolving all technical issues related to our software and the range of products and services it provisions Interacting with clients via live chat web-based systems online forums and telephone to resolve their problems and gather feedback Testing analysis of all products services Identifying any bugs issues in the system and assisting in their resolution Recording tracking and reporting problem activity Building strategies to improve efficiency profitability and quality of service Reviewing existing product feature documentation publish documentation in internal knowledge bases Abide by our organization s Information security policies and guidelines Information security is the responsibility of every individual working for the organization and all employees have to follow the organization s Information Security Policies at all time Who you are what you ll need to succeed Experience 0-1 years in Customer Service or similar capacity preferably on an IT platform Educational Qualifications Graduate from any stream Any Engineering or BSc IT or Computers preferred Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills Ability to solve complex problems quickly inventively and resourcefully Good working knowledge of computers and the internet strong ability to develop new skills Should be able to provide project foresight in tracking interpreting and resolving issues and aiding software implementation Strong attention to detail Highly motivated and energetic team player with excellent interpersonal skills Must be willing to work in rotational shifts Tech knowledge required Networking and DNS basics Basic knowledge of Hardware Software Linux Windows Operating Systems Basic knowledge of Web and Email servers Configuration and troubleshooting mail clients using IMAP POP SMTP Troubleshooting server-side scripts Technologies involved prior knowledge of these would be a plus Domain names and domain name registration Web Hosting cPanel Plesk POP IMAP SMTP Why you ll love us We ve evolved we provide three work environment scenarios You can feel like a Newfolder in a work from-home hybrid or work-from-the-office environment Work-life balance Our work is thrilling and meaningful but we know balance is key to living well We celebrate one another s differences We re proud of our culture of diversity and inclusion We foster a culture of belonging Our company and customers benefit when employees bring their authentic selves to work We have programs that bring us together on important issues and provide learning and development opportunities for all employees We have 20 affinity groups where you can network and connect with Newfolders globally We care about you At Newfold taking care of our employees is our top priority We make sure that cutting-edge advantages are in place too for you Some of the benefits you will have We have partnered with some of the best insurance providers to provide you with excellent Health Insurance options Education Certification Sponsorships to give you a chance to further your knowledge Flexi-leaves to take personal time off and much more Building a community with one domain at a time one employee at a time All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs Where can we take you We re fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow their careers Unfold new possibilities with teamnewfold

📌 Product Support Associate (Maharashtra)
🏢 Newfold Digital
📍 Maharashtra