Location Mohali Shift time 7 00 PM - 4 30 AM Key Responsibilities Provide top-notch customer support via phone email and chat to our Canadian clients addressing their queries and concerns related to logistics services Lead a team of customer support representatives guiding and mentoring them to achieve service excellence Analyze customer feedback identify trends and suggest process improvements to enhance overall customer experience Collaborate with internal stakeholders to resolve complex customer issues escalating when necessary Meet or exceed customer satisfaction targets metrics and performance goals Requirements 3 years of experience in customer support preferably in a leadership role Proven track record of delivering high-quality customer service in a fast-paced environment Excellent communication interpersonal and problem-solving skills Ability to work a night shift 7 00 PM to 4 30 AM and adapt to a dynamic work environment Strong knowledge of logistics services and operations an asset Immediate Joiner are preferred Job Types Full time Permanent Pay 19 999 00 - 49 000 00 per month Work Location In person

📌 Senior Customer Support Executive (Punjab)
🏢 Oorjaah
📍 Punjab