Greet guests warmly and ensure a smooth check-in and check-out process Maintain regular communication with guests before during and after their stay to ensure satisfaction Address guest queries concerns or complaints promptly and professionally Maintain detailed guest records preferences and history to personalize service Work closely with the front office housekeeping and other departments to ensure seamless service Upsell services such as spa packages tours or dining experiences to enhance guest satisfaction Collect feedback through surveys or direct interactions and take corrective actions as needed Build long-term relationships with guests to encourage loyalty and repeat visits Ensure all guest information is handled with the utmost confidentiality and security Key Skills Requirements Bachelor s degree in Hospitality Business or a related field preferred 1-3 years of experience in customer service preferably in the hospitality sector Excellent verbal and written communication skills Robust interpersonal and problem-solving skills Pleasant personality with a guest-first attitude Ability to work in shifts weekends and under pressure Familiarity with hospitality software e g Opera IDS etc is an advantage Proficient in MS Office Word Excel Outlook Work Environment Fast-paced hospitality setting e g hotel front desk concierge or guest services Interaction with domestic and international guests Occasional requirement to stand or walk for long periods Job Type Full-time Pay 28 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Experience Hospitality Incharge 3 years Required Hospitality supervisor 3 years Required Hospitality 5 years Required Work Location In person

📌 Customer Relationship Executive( Hospitality) (Chhattisgarh)
🏢 nirvana association
📍 Chhattisgarh