System Engineer Bangalore India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive Our mission is to empower educators and institutions with meaningful innovation that s straightforward and intelligent inspiring student success and institutional growth The Power of Together is built on having a diverse and inclusive workforce We are committed to making diversity inclusion and belonging a foundational part of our hiring practices and who we are as a company For more information about Anthology and our career opportunities please visit www anthology com We are seeking a highly motivated System Engineer to join our Global Support Team In this role you will be responsible for providing first-level support on application and infrastructure issues documenting root cause analyses RCA creating knowledge base articles and ensuring smooth communication with clients This position offers an exciting opportunity to develop your technical skills and grow within a global team supporting critical systems and applications The ideal candidate will be flexible with strong problem-solving abilities and the ability to work in a fast-paced dynamic environment Specific responsibilities will include First-Level Support Providing initial support for application and infrastructure issues ensuring timely resolution or escalation to the appropriate team Troubleshooting and resolving common technical problems related to operating systems networks and applications Communicating with clients via email chat and phone to provide updates and resolve issues Root Cause Analysis Knowledge Base Documenting Root Cause Analyses RCA for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients Continuously improving knowledge base content and contributing to the creation of documentation to address common issues Client Communication Effectively communicating with clients ensuring clear updates and timely resolutions for reported issues Act as a liaison between technical teams and clients to ensure a smooth support experience On-Call Shift Work Participating in on-call support on a weekend rotational basis ensuring systems remain operational during off-hours Willingness to work in a rotational shift providing flexibility for 24 7 support coverage Problem-Solving Troubleshooting Demonstrating strong analytical and problem-solving skills identifying the root causes of issues and providing effective solutions Proactively monitor systems and escalate issues when necessary to minimize downtime Collaboration Teamwork Collaborating with cross-functional teams e g infrastructure application development and support to resolve issues Maintaining effective communication with internal and external teams ensuring smooth handoffs and resolution of issues The Candidate Required skills qualifications 2 years of experience in IT support system administration or a related field Familiarity with ticketing systems such as ADO Salesforce Proficiency in Windows or Linux operating systems Basic understanding of network protocols TCP IP DNS DHCP Experience in web server management and associated troubleshooting Basic knowledge of SQL writing basic queries PowerShell scripting skills for automation and troubleshooting Familiarity with Microsoft Azure or Amazon Web Services AWS cloud platforms Excellent communication and collaboration skills with the ability to work effectively with clients and internal teams Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly Ability to handle multiple tasks in a fast-paced dynamic environment Strong attention to detail and commitment to high-quality service delivery Fluency in written and spoken English Preferred skills qualifications Understanding of virtualization technologies e g VMware Docker Knowledge of CI CD pipelines and automation tools Familiarity with ITIL processes or frameworks This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time Anthology is an equal employment opportunity affirmative action employer and considers qualified applicants for employment without regard to race gender age color religion national origin marital status disability sexual orientation gender identity expression protected military veteran status or any other legally protected factor

📌 System Engineer (Karnataka)
🏢 Recognized
📍 Karnataka