The Role LeadSquared platform and product suite is 100 on the cloud and currently all on AWS The product suite comprises a large number of applications services and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts We are seeking a Senior Incident Manager to lead critical incident response efforts across our production systems and infrastructure In this high-impact role you will own the entire lifecycle of major incidents ensuring they are resolved quickly communicated clearly and analysed deeply You ll not only lead during crisis moments but also build scalable incident management practices define policy train teams and drive continuous reliability improvements Key Responsibilities System Reliability and Architecture Able to lead system capacity planning Drive the improvement to key metrics like MTTD MTTA MTTR Enhance Observability and Monitoring Enhance coverage of critical applications and reduce noisy alerts Incident Detection Triage Monitor systems and inputs to identify incidents validate them and classify based on severity and business impact Incident Response Coordination Lead high-priority incidents mobilize relevant teams and coordinate response efforts effectively Communication Status Updates Share timely updates with leadership and teams ensure accurate status tracking and clear communication to customers when needed Post-Incident Analysis RCA Conduct root cause analysis for major incidents facilitate blameless post-mortems and follow through on corrective actions Process Playbook Ownership Maintain and improve incident processes SLAs escalation paths and supporting documentation like runbooks and templates Collaboration Stakeholder Alignment Work closely with cross-functional teams to resolve recurring issues and align on improvements Tooling Automation Manage incident tools and drive automation in detection alerting and reporting Training Readiness Conduct simulation drills and train teams on incident response best practices Key Requirements 4 years of experience in incident response SRE DevOps or production operations Proven experience leading high-severity incident responses across distributed systems Strong technical fluency in cloud platforms like AWS monitoring and alerting Expertise with incident management tools PagerDuty Opsgenie Blameless etc Outstanding communication and stakeholder management skills Familiarity with SLI SLO SLA frameworks observability and reliability engineering Deep understanding of ITIL or incident lifecycle processes Calm structured and analytical decision-maker especially under pressure Why Should You Apply Fast-paced workplace Accelerated Growth Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested If this role sounds like you then apply with us You have plenty of room for growth at LeadSquared