1 Respond to customer inquiries and resolve issues through various communication channels including Email Instagram WhatsApp and Facebook 2 Provide accurate and detailed information about our products and services to assist customers 3 Assist customers in placing orders tracking shipments and processing returns or exchanges 4 Collaborate with other team members to address complex customer issues and find effective solutions 5 Maintain a positive and qualified attitude while delivering excellent customer service 6 Keep accurate records of customer interactions and transactions in the CRM system 7 Assist in maintaining product knowledge by staying up-to-date with company updates and industry trends 8 Participate in training sessions and workshops to enhance customer service skills 9 Contribute to ongoing process improvements to enhance the customer support experience 10 Collaborate with cross-functional teams to ensure a seamless customer journey 11 Keep in track the inventory status and availability of products and update regarding the same Job Type Full-time Pay 25 000 00 - 30 000 00 per month Language English Preferred Work Location In person

📌 Customer Relationship Manager (New Delhi)
🏢 Ktex Overseas
📍 New Delhi