Job Title Key Account Manager Location Bangalore India Department Sales Key Accounts Reports To Sector Head Key Responsibilities Account Management Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions Serve as the primary point of contact for major accounts addressing client needs concerns and providing exceptional service Sales Revenue Growth Identify and capitalize on opportunities for upselling cross-selling and expanding the range of Diversey products and services within existing accounts Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets Client Solution Delivery Understand client needs and provide customized solutions that meet the unique requirements of each account Collaborate with internal teams to ensure the timely delivery of services and products maintaining high standards of quality Market Intelligence Stay updated on industry trends competitors and customer insights to provide innovative solutions Use market data and customer feedback to influence product development and refine sales strategies Reporting Forecasting Maintain accurate records of all account activities in CRM systems Prepare and present regular reports on sales performance revenue projections and customer satisfaction levels Collaboration with Internal Teams Work closely with the operations product and customer service teams to ensure smooth project execution and customer satisfaction Participate in training programs to stay current with Diversey products services and sales techniques Negotiation Contract Management Lead negotiations for new contracts and renewals ensuring favorable terms for both Diversey and the client Handle contract agreements service level agreements SLAs and other legal documentation Qualifications Skills Education Bachelor s degree in Business Administration Sales Marketing or related field MBA preferred Experience 8 years of experience in account management sales or business development with Cleaning Chemical Equipment or related industry Proven track record of managing and growing large complex client accounts Experience in selling cleaning hygiene or facility management services products is preferred Skills Competencies Strong negotiation and presentation skills Excellent relationship-building and interpersonal skills Ability to understand customer needs and deliver tailored solutions Analytical thinking and ability to interpret data for decision-making Proficiency in CRM systems and MS Office Solid organizational and time management skills Key Attributes Proactive and self-motivated Strong client-focused mindset with the ability to manage multiple stakeholders Excellent communication skills both written and verbal Ability to work in a fast-paced target-driven environment