We are looking for a friendly detail-oriented and motivated Customer Service Representative to join our team In this role you will be the first point of contact for customers providing product service information resolving issues and ensuring a positive customer experience Key Responsibilities Respond to customer inquiries via phone involves cold calling also email live chat or social media in a timely and professional manner Resolve product or service problems by clarifying the customer s complaint determining the cause and finding the best solution Maintain accurate records of customer interactions transactions comments and complaints Follow communication procedures guidelines and policies Escalate unresolved issues to the appropriate internal teams Provide feedback on the efficiency of the customer service process Stay up to date on product knowledge and company offerings Requirements High school diploma or equivalent Bachelor s degree preferred Proven customer support experience or experience as a client service representative Solid phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt respond to different types of personalities Excellent communication and presentation skills Ability to multitask prioritize and manage time effectively Preferred Qualifications Experience in Customer Handling Proficiency in spoken English is an advantage Knowledge of Computer MS Office and Google Sheet Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Work Location In person