Create the future of e-health together with us by becoming a Claims Management Associate- Patient Calling As one of the Best in KLAS RCM organizations in the industry we offer a full scope of RCM services as well as BPO services our organization gives our team members the training and solutions to learn and grow across variety of technologies and processes As an innovator and leader in the e-health services we offer unparalleled growth opportunities in the industry We are looking for a Patient Caller with prior experience in Revenue Cycle Management RCM to handle outbound and inbound calls to patients regarding outstanding medical balances payment arrangements and general account inquiries The ideal candidate will have a solid understanding of healthcare billing EOBs patient statements and insurance balances What you can expect from us A safe digital application and a structured and streamlined onboarding process An extensive group health and accidental insurance program Our progressive transportation model allows you to choose You can either receive a self-transport allowance or we can pick you up and drop you off on your way from or to the office Subsidized meal facility Fun at Work tons of engagement activities and entertaining games for everyone to participate Various career growth opportunities as well as a lucrative merit increment policy in a work environment where we promote Diversity Equity and Inclusion Best HR practices along with an open-door policy to ensure a very employee friendly environment A recession-proof and secured workplace for our entire workforce Ample scope of reward and recognition along with perks Key Responsibilities Make outbound calls to patients to follow up on unpaid balances as part of soft collections Explain charges deductibles co-pays and insurance denials in a clear and skilled manner Respond to inbound calls and voicemails from patients regarding their billing statements or payment queries Set up payment plans where applicable and escalate complex issues to the appropriate team Document all interactions in the billing system accurately and thoroughly Ensure compliance with HIPAA regulations and company policies during all patient interactions Collaborate with internal teams billing coding payment posting to resolve disputes or patient concerns Maintain a call schedule e g one patient per week for six weeks as per the soft collections strategy Meet or exceed assigned call volume quality and collection targets Required Skills Qualifications Minimum 1 year of experience in US healthcare Revenue Cycle Management or patient calling Strong knowledge of medical billing patient statements and insurance basics EOBs denials adjustments Excellent verbal communication skills with a patient-centric and empathetic approach Comfortable handling difficult or sensitive conversations while maintaining professionalism Familiarity with billing software or EMR systems e g Athena eClinicalWorks Epic is a plus Strong data entry and documentation skills Willing to work US Shift Convinced Submit your application now Please make sure to include your salary expectations as well as your earliest possible hire date We create the future of e-health Become part of a significant mission