Customer Interaction Greet customers and assess their vehicle service needs acting as the primary point of contact between the customer and the service department Service Consultation Listen to customer concerns diagnose issues and suggest appropriate repairs or maintenance services Work Orders Create detailed and accurate work orders listing the necessary services parts and labor required for the job Estimates and Pricing Provide cost estimates to customers for repairs and services ensuring transparency and clarity in pricing Liaison Between Technicians and Customers Communicate customer needs to the service technicians and relay technical information from technicians to the customers in a clear non-technical manner Service Scheduling Manage service appointments ensuring the productive flow of vehicles through the service process Vehicle Inspection Conduct initial inspections or test drives when necessary to better understand vehicle issues Customer Updates Keep customers informed about the status of their vehicles including updates on service progress additional repair recommendations and expected completion times Warranty and Service Contracts Advise customers about warranty coverage and service contracts ensuring eligible repairs are processed accordingly Upselling and Cross-Selling Recommend additional services or products based on the vehicle s condition and customer needs e g extended warranties preventive maintenance Final Inspection and Delivery Ensure quality checks are completed on serviced vehicles and deliver the vehicle back to the customer with an explanation of work performed Customer Satisfaction Address and resolve customer complaints or concerns ensuring a high level of customer satisfaction Service Records Management Maintain accurate records of all service work customer interactions and follow-ups for future reference Job Type Full-time Pay 13 000 00 - 17 000 00 per month Benefits Health insurance Work Location In person

📌 Service Advisor For River (electric Two Wheeler) (Kerala)
🏢 INDEL AUTOMOTIVE
📍 Kerala