Category Manager - Operations Urban Company About the Company Urban Company is a technology platform offering customers a variety of services at home Customers use our platform to book services such as beauty treatments haircuts massage therapy cleaning plumbing carpentry appliance repair painting etc all delivered in the comfort of their home and at a time of their choosing We promise our customers a high-quality standardized and reliable service experience To fulfill this promise we work closely with our hand-picked service partners enabling them with technology training products tools financing insurance and brand helping them succeed and deliver on this promise Urban Company started as UrbanClap in November 2014 when its founders Abhiraj Raghav and Varun realized that the home services industry was predominantly unorganized fragmented and offline Customers found it challenging to avail quality services conveniently and service professionals were struggling to make ends meet having to rely upon several middlemen contractors and local aggregators The founders felt that the industry was ripe for disruption and launched Urban Company with three key principles in mind - Customer love Build a platform that offers truly delightful and differentiated services Partner empowerment Build a deep full-stack partnership with service partners helping improve their earnings and overall livelihood Technology first Bring innovation and technology to an age-old industry About the Role Team Category Manager is responsible for driving on-ground operations This would primarily involve onboarding recent partners and improving the quality of the existing partner base This includes end-to-end ownership of the initiative including problem solving analysis process improvement execution Support Business Heads in BAU category management activities related to supply demand planning revenue planning What you ll do Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - sourcing selection and training of partners Be part of projects that are focused on improving customer and partner experience Collaborate with cross-functional internal partners in marketing technology and product to execute multiple category and central level projects What we need Sharp and hungry professionals willing to go above and beyond to create impact 6 months -2 years of work experience Proficient in advanced Excel SQL Tableau Power BI Ability to work in a fast-paced environment requires solving ambiguous problems and is highly outcome-oriented We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground Hustle and get things done attitude What can you expect A great work environment with massive ownership and growth opportunities Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession A lot of freedom and ownership to propose and change the way we do things We still believe it is Day 0 and are hungry to improve and change Growth opportunities within UC via our robust internal mobility program At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work workplace We endeavor to maintain a work environment free from harassment based on age color physical ability marital status parental status ethnic origin religion sexual orientation or gender identity