Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Specialist Legal Services Specialist Legal Services - Privacy and Data Protection Services The GBSC Global Business Services Center is the shared services organization for Mastercard Consistent with the One LFI model GBSC is partnering with the Law Franchise and Integrity team to build a legal shared services function The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations headquartered in St Louis MO Select regional hubs exist to provide additional scale and agility The GBSC provides services to all regions and all business units spanning 50 countries The Specialist Legal Services - Privacy and Data Protection Services will be part of a team of privacy legal specialists within the broader GBSC Legal Services team This position will support Mastercard s integrated approach to privacy and data protection and be accountable for Mastercard is responsible for global operational execution governance and reporting of Data Subject Access Requests DSARs across Mastercard s consumer employee and acquired entity landscape This role acts as a trusted operational lead partnering with Privacy Counsel Product Risk and Audit teams to ensure DSARs are handled accurately on time and in a manner defensible to regulators and auditors The role operates with high autonomy manages complex and escalated requests and drives operational consistency and control across regions and request channels Does the pursuit of excellence appeal to you Are you committed to customer service Do you enjoy solving legal and business problems Are you passionate about identifying and implementing process improvements If so keep reading as this might be the perfect role for you Key Responsibilities DSAR Operational Oversight Manage end to end processing of consumer employee candidate and Attorney on Behalf AOB DSARs across all intake channels MyData Privacy mailbox AOB portal Handle complex repeat or escalated DSARs including complaint based and regulator sensitive cases Ensure consistent application of Global DSAR standards and procedures Regional regulatory requirements e g GDPR CCPA CPRA LGPD Governance Metrics Reporting Own preparation and validation of quarterly and ad hoc DSAR metrics for leadership Privacy Risk and Audit stakeholders Reconcile DSAR data across MyData Tableau dashboards and manual trackers ensuring accuracy and traceability Monitor SLA adherence and proactively flag trends outliers or emerging compliance risks Audit Risk Support Serve as the primary operational contact for DSAR related audits risk reviews and compliance assessments Provide documented evidence process explanations and operational artifacts to support audit and regulatory inquiries Track and support closure of DSAR related audit observations and remediation actions Process Documentation Management Maintain and continuously improve DSAR operational procedures Product specific DSAR playbooks Knowledge transfer and handover documentation Identify operational gaps and propose process efficiency and control improvements Cross Functional Collaboration Partner closely with Privacy Data Protection Counsel Product and Platform teams Risk Management and Internal Audit Translate privacy policy and legal guidance into clear executable operational steps Required Qualifications 3-5 years of experience in privacy operations regulatory compliance data protection operations or legal operations Direct hands on experience managing DSARs or equivalent regulatory request workflows Robust experience preparing metrics dashboards and audit ready documentation Proven ability to manage multiple stakeholders across Legal Product Risk and Operations Excellent written communication skills with the ability to explain complex processes clearly Preferred Qualifications Experience supporting DSARs at global scale or across multiple legal jurisdictions Familiarity with DSAR tooling and platforms e g MyData AOB workflows trackers Prior experience supporting internal or external audits in a privacy or compliance context Corporate Security Responsibility All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines

📌 Specialist, Legal Services (Pune)
🏢 Mastercard
📍 Pune