Job Category Lending Services Loan Servicing Manager - Associate role a pivotal position within our Loans group This role is integral to our team offering the opportunity to engage with various facets of banking operations As a Loan Servicing Manager - Associate you will be responsible for executing specific tasks and requirements contributing to the seamless functioning of our banking office Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group you will oversee daily team activities to ensure compliance with Service Level Agreements SLAs Your responsibilities will include supervising processes such as Deal Closing Drawdowns Rollovers Repayments Pre-payments Funding Rate-Fixings Fees and external payments This role offers a unique opportunity to develop your skills in managing Nostro Past Due Reconciliation while making a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution Supervise processes including Deal Closing Drawdowns Rollovers and more Ensure adherence to QUALITY QUANTITY SLAs with a robust workflow model Serve as the SME handling complex queries and routing them to onshore teams if needed Implement a Knowledge Management model with SOP maintenance and training Drive 100 compliance with Process Policies Guidelines and Controls Motivate and support team members to achieve their goals and identify high-potential employees Identify alternatives and options for addressing issues and exploring scenarios Collaborate effectively with colleagues leveraging diverse skills to achieve goals Identify training needs for process and soft skills to enhance performance Ensure team depth with trained backups for critical work queues Required qualifications skills and capabilities Hold a bachelor s degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro cash matching General Ledger reconciliation and SWIFT remittance systems Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues Maintain a strong risk and control mindset Understand investment banking products including loans Drive projects effectively showcasing strong people performance and escalation management skills Preferred qualifications skills and capabilities Influence and lead conversations effectively with stakeholders Demonstrate executive presence by summarizing recommending and presenting issues and solutions to senior management Cultivate strong interpersonal and communication skills for domain learning Apply analytical thinking and problem-solving skills to challenges Understand product lifecycle and area product management About Us JPMorganChase one of the oldest financial institutions offers creative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world