Company Name mooMark Private Limited Industries Dairy Position Name Key Account Manager Contract Manufacturing Location Bengaluru Salary As per industries norm No of Position 1 Job Summary The Key Account Manager KAM for Contract Manufacturing is responsible for managing and growing relationships with key clients in the contract manufacturing space The role involves acting as the primary point of contact between the company and clients ensuring customer satisfaction driving revenue growth The KAM will work closely with internal teams such as operations production and finance to meet customer demands and foster long-term partnerships Roles Responsibilities Key Responsibilities 1 Manage and strengthen relationships with key contract manufacturing clients 2 Serve as the primary contact for assigned accounts ensuring high levels of customer satisfaction 3 Maintain regular communication with clients to understand their needs expectations and feedback 4 Negotiation and renewal of manufacturing contracts ensuring favourable terms for both the company and the client 5 Identify upselling and cross-selling opportunities within current accounts 6 Monitor and report on key account performance including sales forecasts 7 Collaborate with internal teams production supply chain quality control R D and finance to ensure the smooth execution of client orders and on- time delivery 8 Communicate and collaborate with plant team regarding quality deviations 9 Build long-term relationships with key stakeholders at client companies understanding their business requirements as per company specifications goals and manufacturing requirements 10 Act as a liaison between the client and internal teams to ensure effective communication and problem resolution 11 Stay informed about industry trends market shifts and competitor activities within the contract manufacturing sector 12 Prepare regular reports on account performance revenue projections and customer satisfaction metrics Qualification Experience 1 Education BBA BMM B Com Engineering Food Dairy Technology or a related field or MBA Experience 1 5 years of experience in Key Account Management Sales or Business Development preferably in contract manufacturing or a related industry Key Competencies Skills 1 Robust negotiation and contract management skills 2 Excellent communication presentation and interpersonal skills 3 Analytical skills cross functional work ability 4 Proficient in CRM systems Microsoft Office Competencies 1 Customer-focused approach with a strong sense of responsibility for client satisfaction 2 Problem-solving ability with a focus on results and meeting deadlines