About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role The Prompt Engineer will play a vital role in designing shaping and optimising conversational experiences that power TOBi Vodafone s advanced AI-driven digital assistant As part of an interdisciplinary team of conversation analysts and developers the individual will translate complex business and user needs into effective prompt architectures suitable for channel-agnostic conversational AI systems This hands-on position requires strong technical linguistic and conceptual design capabilities enabling the individual to build intelligent context-aware and responsible AI interactions The role contributes to establishing best-in-class standards for prompt engineering and conversational AI practices across the organisation Who you are An individual experienced in designing and optimising prompts for large language models to achieve accurate engaging and contextually aligned responses Someone who is comfortable crafting multi-turn dialogue flows while maintaining context and coherence throughout interactions A professional skilled in Python scripting with an understanding of LLM APIs prototyping and integrating prompt workflows A collaborator who thrives in cross-functional environments and values diversity ethics and responsible AI principles An individual committed to safe inclusive and bias-free conversational design What you will do Design and Optimise Prompts Create structured context-sensitive prompts that produce accurate consistent and engaging LLM-based interactions across diverse use cases Engineer Conversational Flows Develop multi-turn dialogue strategies that maintain continuity clarity and user intent throughout the interaction lifecycle Collaborate Across Teams Partner with AI ML engineers UX designers product managers and conversation specialists to integrate prompt architectures into broader conversational AI systems Testing and Iteration Conduct A B testing user simulations and data-driven evaluations to refine prompt performance and improve accuracy coherence and engagement Tune Model Behaviour Apply techniques such as few-shot prompting chain-of-thought reasoning and responsible guardrails to enhance output reliability Champion Ethical and Safe AI Ensure all conversational designs align with responsible AI frameworks covering bias mitigation transparency and user safety What skills you need Expertise in designing evaluating and optimising prompts for LLMs such as Azure OpenAI OpenAI GPT Anthropic Claude and Cohere Strong programming capabilities in Python including prototyping prompt orchestration API integration and JSON handling Deep understanding of Conversational AI principles including NLP NLU dialogue management intent recognition and entity extraction Practical knowledge of techniques such as few-shot prompting chain-of-thought reasoning prompt evaluation model behaviour tuning and RLHF Familiarity with Agile methodologies version control practices prompt management tools and responsible AI principles Educational background in Artificial Intelligence Computer Science Computational Linguistics or related areas What skills you will learn Advanced conversational architecture design across multimodal interfaces Scalable GenAI prompt management and evaluation methodologies Ethical AI frameworks applied to real-world conversational ecosystems Best-practice integrations between LLMs product workflows and enterprise-grade AI systems Techniques for maintaining context and coherence across complex multi-turn interactions VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected You can also chat with our employees to learn more about our projects Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an key role in the success of our business We actively encourage everyone to consider becoming a part of our journey

📌 Senior Manager Prompt Engineer Pune
🏢 Vodafone
📍 Pune