The Architecture Senior Analyst is a seasoned professional role Applies in-depth disciplinary knowledge contributing to the development of new techniques and the improvement of processes and work-flow for the area or function Integrates subject matter and industry expertise within a defined area Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business Evaluates moderately complex and variable issues with substantial potential impact where development of an approach taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information Requires positive analytical skills in order to filter prioritize and validate potentially complex and dynamic material from multiple sources Strong communication and diplomacy skills are required Regularly assumes informal formal leadership role within teams Involved in coaching and training of new recruits Significant impact in terms of project size geography etc by influencing decisions through advice counsel and or facilitating services to others in area of specialization Work and performance of all teams in the area are directly affected by the performance of the individual Responsibilities Analyzes system application architecture ensures that architecture conforms to enterprise blueprints Troubleshooting problems and managing escalations Provide solution for issues in timely manner Technical leadership for incidents diagnosis and determining the most effective way of resolving problems Manage vendor interaction and activities perform service reviews Translates complex business problems into sound technical solutions and has basic commercial awareness Exhibits a sound understanding of concepts and principles in architecture and basic knowledge of these elements in other areas Drive continual improvement initiatives which include automate processes to increase group s efficiency and system maintenance activities Validate builds for cost savings and drive optimization projects to meet financial objectives Direct liaison with other development and support teams locally and globally Participate in delegated voice recording projects globally and ensure standards and delivery of solutions are to Citi standards Designs develops documents tests and debugs software that contains logical and mathematical solutions to business mission Applies the appropriate standards processes procedures and tools throughout the development life cycle Corrects program errors prepares operating instructions compiles documentation of program development and analyzes system capabilities to resolve questions of program intent output requirements input data acquisition programming techniques and controls Work with development team supporting applications and systems which interface with the NICE Voice Recording and Analytic systems to resolve issues as well as implement improvements Performs certifications on recording technology add-on products for multiple applications solution Performs other job duties and functions as assigned Qualifications Consistently demonstrates clear and concise written and verbal communication and prioritization skills Strong team-player collaborator with effective communication written and oral and planning skills Ability to develop working relationships manage multiple activities and changing priorities Creative thinker who is goal-oriented well organized and is a practical problem solver who can think outside the box Self-starter with ability to take the initiative can work under pressure meet deadlines and master new tasks quickly Extensive technical knowledge of the NICE Recording system and NICE Nexidia Analytics experience with architecture Phonetic Engines Quality Central and application support Solid understanding of signal processing pattern recognition and statistics Experience using SQL Server Reporting Services Data mining Business Intelligence BI Ideal candidates will have embedded software or app development experience Knowledge of multi-factor biometric and cloud based solutions AWS certifications preferable Call Center Expertise - ACD Avaya PBX Ribbon SBC ASAI GeoTel SBC Network IVR and Voice and Data Networks Possesses valuable project management skills with strong audit and follow-up skills Able to set goals and complete tasks with minimal direction as well as the ability to identify and escalate broader issues in a timely manner Apply knowledge and experience to ambiguous situations which may require flexibility in decision making to resolve an issue At least 5 years experience in infrastructure network or application-level vulnerability testing and auditing Knowledge of network and web related protocols e g TCP IP UDP IPSEC HTTP HTTPS routing protocols Scripting programming skills as additional advantage simple scripting automating the workflows Fluent English written and spoken Education Bachelor s University degree or equivalent experience

📌 Systems Integration Senior Specialist (Karnataka)
🏢 NTT Data
📍 Karnataka