Analyst - Salesforce Local Admin - Deloitte Support Services India Private Limited Deloitte has recently invested in implementing Salesforce and requires an Analyst to join the Salesforce support team The primary function of this role is to support all Salesforce user for issue across all data objects functionalities reporting and dashboard and educating users on various functionalities for ease of business Maintaining data quality of the system and ensuring system enhancements are aligned with business need of the FirmWork you ll do As a part of the Salesforce Local Admin you will Support as primary system administrator for the Salesforce users Effectively act as the liaison between our users leaders application maintenance development teams Work with team members and project lead to establish suitable processes to support administrative development and change management activities Coordinate the evaluation scope and completion of new system enhancement requests Work independently with members of the user community to help them meet the business requirements Assist in educating of new users and grow the Salesforce skill set across the organization Support end to end license management process Activation deactivation adding removing additional permissions reassigning assets welcome email etc Complete regular UAT user acceptance testing and prepare for upgrades Triage and fulfill incoming ServiceNow requests Updating and maintaining accounts opportunities contacts Leads campaigns and reporting dashboard Data cleansing across all data objects for NSE geographies Manage ad-hoc request to support various business groups across organisation Produce customize reports dashboard for users and business groups Maintain and update process documents Deliver excellent service in line with process requirements and ensure service level agreements are met Provide an employee focused experience through the timely and accurate completion of queries and activities Record and maintain accurate activity information tracking through to timely closure Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team Take responsibility for keeping up to date on Deloitte policy and process developments Maintain own continuing career development to ensure advice given is appropriate and of a high quality Ensure compliance with appropriate Data Protection legislation always Work Location Hyderabad Shift Timings 2PM to 11PM IST for other NSE 11 AM to 8PM IST for DME The team The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting HR and financial transaction processing administrative service and helpdesk support marketing and IT services Qualifications Required Minimum two years of experience as a Salesforce com administrator Strong understanding of Salesforce com best practices and functionality Strong data management and data quality abilities Salesforce com Admin basic certifications preferred Working experience on ServiceNow tool is preferred Excellent communication skills CE Advance Excellent knowledge of Microsoft Excel and Office suite Excellent project management skills and a positive attitude Previous experience of advanced reporting and dashboard Demonstrated ability to meet deadlines handle and prioritize simultaneous requests and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Basic knowledge of Data Loader for mass data management Ability to work in a dynamic fast-paced environment Enthusiastic and eager to learn new technologies Committed to working with their team to maintain a positive team spirit Good listener with a calm manner and the ability to ask effective questions Excellent customer service skills and a good telephone manner Must be a supportive team player who is reliable and respects others with a desire and drive to meet and exceed team targets Must demonstrate a methodical analytical and clear approach to problems Is open receptive and adaptable to change Proven ability to design and implement new processes and facilitate user adoption A documented history of successfully driving projects to completion A demonstrated ability to understand and articulate complex requirements Preferred Basic understanding of Salesforce com best practices and functionalities Salesforce advanced reporting and dashboard Experience in supporting users on any global CRM tool preferred Knowledge of secondary research data cleansing basic reporting Manage multiple clients in different time-zones Knowledge of MS office Advance Excel Knowledge of CRM functionalities and Marketing Automation tools How you ll grow At Deloitte we ve invested a great deal to create a rich environment in which our professionals can grow We want all our people to develop in their own way playing to their own strengths as they hone their leadership skills And as a part of our efforts we provide our professionals with a variety of learning and networking opportunities including exposure to leaders sponsors coaches and challenging assignments to help accelerate their careers along the way No two people learn in exactly the same way So we provide a range of resources including live classrooms team-based learning and eLearning DU The Leadership Center in India our state-of-the-art world-class learning Center in the Hyderabad offices is an extension of the Deloitte University DU in Westlake Texas and represents a tangible symbol of our commitment to our people s growth and development Explore DU The Leadership Center in India Benefits At Deloitte we know that great people make a great organization We value our people and offer employees a broad range of benefits Learn more about what working at Deloitte can mean for you Deloitte s culture Our positive and supportive culture encourages our people to do their best work every day We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy centered confident and aware We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive invites authenticity leverages our diversity and where our people excel and lead healthy happy lives Learn more about Life at Deloitte Corporate citizenship Deloitte is led by a purpose to make an impact that matters This purpose defines who we are and extends to relationships with our clients our people and our communities We believe that business has the power to inspire and transform We focus on education giving skill-based volunteerism and leadership to help drive positive social impact in our communities Learn more about Deloitte s impact on the world Our purpose Deloitte s purpose is to make an impact that matters for our people clients and communities At Deloitte purpose is synonymous with how we work every day It defines who we are Our purpose comes through in our work with clients that enables impact and value in their organizations as well as through our own investments commitments and actions across areas that help drive positive outcomes for our communities Our people and culture Our inclusive culture empowers our people to be who they are contribute their unique perspectives and make a difference individually and collectively It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges This makes Deloitte one of the most rewarding places to work Professional development At Deloitte professionals have the opportunity to work with some of the best and discover what works best for them Here we prioritize professional growth offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills Our state-of-the-art DU The Leadership Center in India located in Hyderabad represents a tangible symbol of our commitment to the holistic growth and development of our people Explore DU The Leadership Center in India Benefits to help you thrive At Deloitte we know that great people make a excellent organization Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally physically and financially and live their purpose To support our professionals and their loved ones we offer a broad range of advantages Eligibility requirements may be based on role tenure type of employment and or other criteria Learn more about what working at Deloitte can mean for you Recruiting tips From developing a stand out resume to putting your best foot forward in the interview we want you to feel prepared and confident as you explore opportunities at Deloitte Check out recruiting tips from Deloitte recruiters Requisition code 318455