Job DescriptionSkillset: SAP Service Delivery Manager
NExperience: 15 - 25 Years
NJob Location: Bangalore
NJob Description:
NRole Summary
nSAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.
NKey Skills & Competencies
NFunctional & Technical
N
- n
- Strong SAP expertise (S/4HANA / ECC) N
- Understanding of: N
- SAP modules (SD/MM/FICO/PP etc.) N
- SAP integrations (PI/PO, APIs, BTP) N
- Knowledge of AMS and support models N

nService Management
N
- n
- ITIL processes (Incident, Problem, Change, Release) N
- SLA/KPI governance and reporting N




- Experience in ServiceNow or similar tools N

nLeadership & Soft Skills
N
- n
- Stakeholder management & CXO engagement N
- Solid communication & presentation skills N
- Decision-making and problem solving N
- Team leadership across global delivery models N

nExperience & Qualification
N
- n
- 15 - 25 years overall experience N
- Minimum 5+ years in SAPSDM / Delivery Manager role N
- Proven experience in: N
- SAP AMS & project delivery N
- Multi-client / multi-geography engagements N
- Preferred: N
- PMP / ITIL Certification N
- SAP certificationsn

NRegards,
nBala

📌 Sap Service Delivery Manager (Bengaluru)
🏢 Career Soft Solutions
📍 Bengaluru