About IQnext We re revolutionizing the way buildings are managed shifting them away from traditional facilities management to a smarter data-driven approach IQnext is an integrated centralized platform that is disrupting buildings and real estate infrastructure with its recent-age cloud-based solution delivering long-term sustainability and operational efficiency that is scalable across portfolios Job Summary We are seeking a Technical Support Engineer who can assist our customers with IoT devices and cloud-based solutions You will troubleshoot diagnose and resolve both software and hardware problems Designation- Technical Support Engineer Experience- 1- 2 Years Role Type- Individual Contributor Job Location-Bangalore On-site Responsibilities Deliver exceptional technical support by promptly addressing client queries and issues Manage incoming tickets calls and resolve them while ensuring adherence to our SLA Proactively identify root causes of problems and implement corrective preventive actions Collaborate with internal teams partners clients engineers and other technicians to ensure effective service delivery Generate RCA reports and maintain internal documentation Monitor cloud applications and critical devices Maintain and enhance operational procedures related to incident management monitoring preventative maintenance expansions and upgrades Perform first-level troubleshooting for cloud applications and field devices providing remote on-site assistance We re looking for someone who Graduation Post Graduation degree in Comp Science IT Electronics B E B tech B Sc BCA etc Excellent technical skills - Cloud Apps Basic Linux and Networking Proficient in Documentation handling using MS Word Excel PowerPoint Curious and with excellent communication written and verbal Eagerness to solve problems build relationships with clients and customers and Stakeholder management Should be willing to travel Local outstation Good to have Knowledge in Cloud computing SQL queries Remote Troubleshooting Experience in handling Ticketing tools Zoho Desk Freshdesk Zendesk etc Some degree of understanding of SaaS products Basic Domain knowledge in Lighting Building Automation BMS HVAC and Control systems Proficiency in multiple languages English Hindi Kannada Tamil etc Benefits Medical Insurance Travel allowance Comp-off when worked on Saturday Sunday Access to the e-learning platform Job Type Full-time Pay 300 000 00 - 450 000 00 per year Application Question s Mention your Current Location This role is strictly in-office position in Bangalore Are you based out of Bangalore or willing to relocate to Bangalore if selected for the position On a scale of 1 to 10 how would you rate your skills in working with a B2B SaaS product Do you have any past experience working on B2B SaaS products What is your most recent CTC in your ongoing past work experience What is your expected CTC We must fill this position urgently Can you start immediately This role involves travel Local outstation Are you willing to travel Do you have any past experience in handling ticketing tools like Zoho Desk Freshdesk Zendesk etc Work Location In person

📌 Technical Support Engineer (Karnataka)
🏢 IQnext
📍 Karnataka