Position Title Workshop Manager Department Service Technical Location Dondi Charama Reporting To Director General Manager Service Head Job Summary The Workshop Manager is responsible for managing the daily operations of the workshop ensuring quality service timely repairs effective manpower utilization customer satisfaction and adherence to safety and company standards The role involves coordinating with technicians spare parts teams customers and management to maximize productivity and profitability Key Responsibilities Plan organize and supervise workshop activities to achieve service goals Allocate jobs to technicians and monitor progress to ensure timely delivery Diagnose complex vehicle machinery issues and support technicians as needed Coordinate with spare parts department for required components availability Monitor job cards billing service estimates and repair quality Ensure preventive maintenance schedules and service turnaround time TAT Maintain workshop tools equipment and safety standards Handle customer escalation and provide technical feedback Conduct daily meetings with service team to track performance Maintain productivity report service records and MIS reports Improve service processes reduce rework and increase customer satisfaction Train and supervise technicians for technical skill improvement Monitor workshop cleanliness discipline and compliance Key Skills Competencies Strong technical knowledge of automotive heavy equipment machinery Leadership team management skills Problem-solving decision-making abilities Excellent communication customer handling ability Knowledge of job card system billing warranty handling and TAT Proficiency in MS Office CRM ERP DMS systems Ability to manage pressure and achieve service targets Qualification Experience Diploma Degree in Mechanical Automobile Engineering or related field Minimum 3-5 years experience in workshop management or service supervisor role Experience in automotive commercial vehicles construction equipment preferred Salary Range As per industry standards Negotiable based on experience Work Setting Full-time role Working days 6 days Job Location Dondi Charama How to Apply Interested candidates may send resume to hrbafna5 gmail com Contact (phone hidden) Job Type Full-time Pay 30 000 00 - 40 000 00 per month Work Location In person