Job Title Executive - Customer ServiceThis is a night shift role and we need immediate joiners from a BPO background working for US processes preferably Location Mulund West Mumbai with all interviews being F2F at our office location in Mulund Summary We are seeking a highly motivated and experienced individual to join our Customer Service department as an Executive The ideal candidate should have at least 1 year of experience in a similar role and possess excellent communication and problem-solving skills As an Executive you will be responsible for providing exceptional customer service and ensuring customer satisfaction Roles and Responsibilities 1 Responding to customer inquiries and resolving issues in a timely and professional manner 2 Handling escalated customer complaints and finding effective solutions 3 Providing product information and assistance to customers 4 Monitoring customer feedback and suggesting improvements to enhance the customer experience 5 Collaborating with other departments to ensure seamless communication and service delivery 6 Maintaining accurate customer records and documentation 7 Assisting with training and mentoring new customer service representatives 8 Participating in team meetings and contributing ideas to improve customer service processes Qualifications - Bachelor s degree in Business Administration or related field - At least 1 year of experience in a customer service role - Excellent communication skills both verbal and written - Robust problem-solving abilities and attention to detail - Ability to work well under pressure and meet deadlines - Proficiency in Microsoft Office applications - Customer-focused mindset and a passion for delivering exceptional service ref updazz com