Overview WELCOME TO SITA We re the team that keeps airports moving airlines flying smoothly and borders open Our tech and communication innovations are the secret behind the success of the world s air travel industry You ll find us at 95 of international hubs We partner closely with over 2 500 transportation and government clients each with their own unique needs and challenges Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork Want to be a part of something big Are you ready to love your job The adventure begins right here with you at SITA ABOUT THE ROLE TEAM As a Solution Specialist Senior Manager - Baggage Portfolio you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports global sales success Your impact will directly influence how we introduce and scale new customer-driven solutions in the air transport industry You will work at the intersection of customer insight and technical expertise guiding our sales and product strategy by deeply understanding customer pain points translating those into compelling solution proposals and delivering a seamless experience from opportunity to deal closure To support SITA at Airports wider innovation and growth vision this role demands Customer Centric Thinking - using customer journey mapping customer-driven design and proactive engagement to ensure our solutions are designed around real-world needs WHAT YOU LL DOAct as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio Analyze the assigned market and deliver recommended targets for building the pipeline Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term Provide guidance to the regional teams on building solid solutions at optimal cost base Deliver insights on customer use cases and replicate where applicable Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals Guide customers through solution design processes based on a clear understanding of their pain points business processes and operational constraints Design and deliver product demos and solution workshops showcasing the value of SITA s baggage solutions in a customer s specific context Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand Lead internal cross-functional collaboration with Product Engineering Delivery Pricing and Operations to co-create solution proposals Partner with Sales and Business Development to define tailored account strategies and drive market penetration Support and influence pricing strategy and commercial modelling based on value-driven outcomes for customers Participate in live trials customer pilots and PoC engagements to demonstrate measurable impact of solutions Actively contribute to knowledge sharing within the global Solution Specialist Team enabling best practices and regional insight exchange Qualifications ABOUT YOUR SKILLSExpert knowledge of airport airline baggage technologies including BIMs BRS MDS repatriation and loading systems Deep knowledge of the specific aspects of the customer base in the given region and methodologies applied for successful engagement Accountability of the solutio Technically fluent with a solid grasp of cloud-based solutions APIs and integration frameworks Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations Proven experience in customer-centric presales processes enabling solution design that drives customer satisfaction and commercial win rates Strong design thinking mindset consistently approaching complex problems through iterative user-first solutioning Comfortable navigating high-stakes high-urgency customer interactions and translating feedback into tangible solution improvements Ability to collaborate across geographies and functions to co-create value with teams including Product Management Sales and Engineering Effective communicator with a talent for translating technical features into business value able to engage at all stakeholder levels including C-suite Commercially astute and analytically sound capable of developing tailored pricing and go-to-market strategies Proficient in tools such as PowerPoint Excel Power BI Visio and Word for solution modeling and storytelling NICE-TO-HAVEExperience in introducing and scaling new solutions within the air transport industry On-hands experience with presentations in industry events Exposure to global aviation technology procurement and implementation cycles Familiarity with strategic pricing models and value-based selling approaches Experienced qualified in Information Technology Airline Airport passenger ground handling or the broader Air Transport Industry technology domain WHAT WE OFFER We re all about diversity We operate in 200 countries and speak 60 different languages and cultures We re really proud of our inclusive setting Our offices are comfortable and fun places to work and we make sure you get to work from home too Find out what it s like to join our team and take a step closer to your best life ever Flex Week Work from home up to 2 days week depending on your team s needs Flex Day Make your workday suit your life and plans Flex Location Take up to 30 days a year to work from any location in the world Employee Wellbeing Access our 24 7 EAP and Champion Health platform for all-around wellbeing Professional Development Build your skills with LinkedIn Learning and internal training programs Competitive Benefits Designed to suit your country and contract typeSITA is an Equal Opportunity Employer We value a diverse workforce and encourage women aboriginal people visible minorities and persons with disabilities to apply and self-identify during the application process

📌 Solution Engineer, Manager (New Delhi)
🏢 SITA Switzerland
📍 New Delhi