Prudential s purpose is to be partners for every life and protectors for every future Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners We provide a platform for our people to do their best work and make an impact to the business and we support our people s career ambitions We pledge to make Prudential a place where you can Connect Grow and Succeed Prudential UK in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer This joint venture will combine Prudential s global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions Prudential with its longstanding presence in India already operates two leading businesses in life insurance and asset management with the ICICI Group Prudential was also the proud sponsor of the 1983 Cricket World Cup India s first World Cup Victory Prudential Health India is a Zero to One team undertaking a no-legacy greenfield health insurance deployment in India building journeys that truly empathize with the customer and offer a differentiated experience To partner with us in this mission we are looking for a talented Lead Operational Risk Manager to join our team in Mumbai - Lead Operational Risk Management Senior Manager Department Risk Management Reports To Chief Risk Officer CRO Location Airoli Thane Role Overview The Lead - Operational Risk Management is responsible for developing implementing and overseeing the operational risk management framework across the organization The role ensures that operational risks are effectively identified assessed mitigated and monitored in line with regulatory expectations and the company s risk appetite The incumbent will drive a proactive risk culture strengthen internal controls and enhance organizational resilience particularly across policy administration claims technology and distribution functions Key ResponsibilitiesDevelop and implement the Operational Risk Management Framework ORMF aligned with Group guidelines and the company s enterprise risk management policy Identify assess and monitor operational risks across all business units and support functions ensuring alignment with organizational objectives Design and execute Risk Control Self-Assessment RCSA programs to evaluate control effectiveness and identify high-risk areas Implement incident and operational loss reporting mechanisms perform root cause analysis and track corrective and preventive actions Develop and monitor Key Risk Indicators KRIs and operational dashboards for timely risk escalation and management reporting Partner with business IT and distribution teams to embed risk ownership and ensure process-level control effectiveness Conduct independent operational risk reviews and thematic deep dives into key business processes and third-party relationships Establish and maintain a robust Business Continuity and Operational Resilience Framework to manage disruptions effectively Drive organization-wide operational risk awareness and training programs to foster a risk-aware culture Leverage automation and technology tools for risk data analytics control testing and centralized issue tracking Lead quarterly Operational Risk Committee meetings presenting risk exposures trends and mitigation status to senior leadership Skills and QualificationsCA MBA - Finance Skilled certifications preferred e g FRM ORM or equivalent 8-12 years of relevant experience in operational risk management preferably within insurance or financial services Proficiency in data analytics risk reporting tools and process mapping methodologies Excellent communication stakeholder management and problem-solving skills Key CompetenciesStrategic Risk Thinking and Analytical Skills Stakeholder Collaboration and Influence Process Orientation and Attention to Detail Governance and Regulatory Awareness Leadership and Risk Culture Development Prudential is an equal opportunity employer We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time fixed-term work or any other status protected by applicable law We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location We also allow for reasonable adjustments to support people with individual physical or mental health requirements