Answer phone calls in a more professional manner and provide information about services as required by the callers They are responsible for taking or cancelling orders and obtaining details of customer complaints Keep records of interactions and transactions of customer keeping record of details of customer complaints inquiries and comments Process orders applications and forms Render administrative support to other customer care team members when the need arises or as instructed Follow up customers and their complaints ensuring that customer s requests are attended to accordingly Manage a team of customer service representatives in dealing with complaints and inquiries This will depend on the size of the company Establish and monitor the standards for customer service in the company This is achieved using a recognized and comprehensive benchmark Identify tasks critical to keeping customer satisfaction levels in check Network with various departments and groups that are involved in customer support orders and processing Encourage and motivate team members for continuance of quality service delivery Job Types Full-time Fresher Walk-In Pay 10 000 00 - 14 000 00 per month Advantages Leave encashment Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person

📌 Customer Relationship Executive (cre) (Kerala)
🏢 Association of Allied Health Professionals
📍 Kerala