As a Receptionist at Sea Horizon you will be the first point of contact for our guests You will manage check-ins and check-outs handle reservations respond to guest inquiries and ensure a smooth and welcoming experience for all guests staying at our hotel Key Responsibilities Greet and welcome guests upon arrival offering a warm and skilled first impression Manage guest check-in and check-out procedures verify guest identity confirm reservation details assign rooms issue keys cards and process payments Handle reservations and bookings over the phone online or in-person update booking systems manage cancellations or modifications Answer guest inquiries in person by phone email or messaging providing information about hotel facilities amenities room rates hotel policies and local attractions Handle guest requests and special requirements e g transport taxi luggage assistance room service requests wake-up calls Coordinate with housekeeping maintenance and other hotel departments to ensure guest rooms and hotel services meet quality standards Process payments and maintain accurate billing and guest records prepare invoices manage guest accounts and settle any dues upon check-out Maintain the reception front-desk area in clean organized and presentable condition at all times Handle guest complaints or issues promptly and professionally escalate to management or relevant staff when needed Maintain a professional courteous attitude and appearance at all times represent the hotel s brand image to guests Required Qualifications Skills Minimum 2 years of experience as Hotel Receptionist Front Desk or similar role in hospitality High school diploma further education in hospitality hotel management is a plus Strong communication and interpersonal skills ability to converse clearly with guests from diverse backgrounds Excellent customer-service orientation patience and a friendly yet professional demeanor Good organizational and multitasking abilities able to manage reservations check-ins outs phone calls guest requests often simultaneously Basic computer literacy Strong knowledge of hotel management reservation software ability to maintain accurate records Flexibility to work in shifts including weekends holidays Good problem-solving skills and the ability to remain calm under pressure A professional and presentable appearance as the first point of contact for guests Preferred Knowledge of a second language local or foreign to assist international national guests Prior exposure to hotel-reservation software and point-of-sale payment systems Basic understanding of local tourist attractions transport options ability to guide assist guests with local information Personal Attributes Friendly polite patient and guest-oriented Responsible punctual and reliable Ability to handle stress and multitask in busy periods Team player able to coordinate with housekeeping maintenance and other hotel staff Shift Work Conditions Full-time role with shift-based scheduling day night rotational including weekends and public holidays Standing and working at front desk for extended periods multitasking across phone computer and guest interactions Working in a hospitality environment interacting with diverse guests and delivering exceptional service Job Type Full-time Pay 15 000 00 - 25 000 00 per month Location North Goa District Goa Required

📌 Hotel Receptionist (Goa)
🏢 Sea Horizon, Mandrem, North Goa
📍 Goa