Job Title Operations Manager Location Kochi Reports To Head Operations Job Summary Responsible for managing day-to-day operations and leading Customer Support Admin and Order Processing Fulfilment OPF teams to ensure smooth efficient and high-quality operations Key Responsibilities Oversee daily operations of Customer Support Admin and OPF Lead mentor and manage teams set KPIs and monitor performance Ensure timely resolution of customer queries and high satisfaction Manage administrative functions including office vendors and compliance Supervise end-to-end order processing and fulfilment ensure accuracy and timeliness Coordinate with inventory logistics and customer support teams to ensure smooth delivery Streamline processes and implement improvements for efficiency Prepare operational reports and track team performance metrics Qualifications Experience Bachelors or Masters in Business Operations or related field Min 8 years in operations management or similar role Experience managing cross-functional teams Robust leadership analytical and problem-solving skills Key Competencies Process-oriented and results-driven Excellent team management and communication skills Ability to handle multiple priorities in a fast-paced environment Job Types Full-time Permanent Pay 800 000 00 - 1 200 000 00 per year Application Question s Current CTC Annual Experience Operations management 8 years Required Language English Required Location Kochi Kerala Required Work Location In person

📌 Operations Manager (Kerala)
🏢 Gadgeon Medical Systems
📍 Kerala