REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience 6 months customer service experience required Exposure in a testing environment strongly preferred Experience with Microsoft Office and Windows applications required Skills Knowledge and Abilities Customer service skills required Strong written and oral communication skills Ability to communication both technical and functional Ability to work independently Effective time management skills Ability to handle a reasonable amount of stress Strong attention to detail Problem solving skills Alertness and courage Ethics and trust Knowledge in operating a computer fax and other office equipment Other license certification Annual Pearson Professional Centers certification for Test Administrator required Must pass re-certification annuall PRIMARY RESPONSIBILITIES Operational Administration Assure equipment is operational and test stations are free of extraneous materials Review transmissions logs uploading of current day s test results daily downloading of examinations and site schedule from software that automatically connects to hub system periodically Communicate and work with VSS technical support to investigate and fix technical issues Test Center cleaning if applicable Customer Service Review test roster and prepare accordingly for candidates including special accommodation preparation Check in candidates and verify identifications Explain the test process briefly Help candidates to place all personal belongings in a personal locker Escort examinee to assigned test station Help the examinee begin the tutorial test Answer any questions before the timed portion of the test begins Monitor examinees Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam a candidate or the testing center itself Print the test results after the candidate completes the test Quality Assurance and Continuous Improvement Ensure the adherence to the Pearson Professional Center quality and security measures Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared WORK WORKPLACE AND CONDITIONS Physical requirements Be comfortable to work in a quiet testing environment Be flexible in work hour Who we are At Pearson our purpose is simple to help people realize the life they imagine through learning We believe that every learning opportunity is a chance for a personal breakthrough We are the world s lifelong learning company For us learning isn t just what we do It s who we are To learn more We are Pearson Pearson is an Equal Opportunity Employer and a member of E-Verify Employment decisions are based on qualifications merit and business need Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity gender expression age national origin protected veteran status disability status or any other group protected by law We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by emailing TalentExperienceGlobalTeam grp pearson com Job Contingent Worker Job Family CONTINGENT WORKER Organization Assessment Qualifications Schedule PART TIME Workplace Type Req ID 21212

📌 Invigilater/test Center Administrator (Gujarat)
🏢 Pearson
📍 Gujarat