Job Title Team Leader - Service Operations Department Field Center Operations Location Onsite Field Reporting to Area Regional Manager Key Responsibilities Center Management Oversee daily functioning of the service center Ensure service readiness cleanliness and inventory availability Supervise front desk technicians and support staff Team Leadership Train and guide front desk and field service personnel Assign roles manage schedules and ensure adherence to SOPs Conduct performance reviews and team briefings Field Operations Oversight Coordinate daily tasks for field technicians Ensure timely completion of jobs and adherence to SLAs Customer Experience Escalation Handling Monitor service quality turnaround time and customer satisfaction Intervene in complex or escalated customer complaints Procurement Parts Management Track spare part requirements and coordinate with procurement team Maintain inventory levels to ensure zero delays in service Compliance Reporting Ensure compliance with hygiene safety and company SOPs Submit daily weekly reports on system inward TAT field activity and team performance Requirements Graduate Diploma in Computer Hardware or Electronics 3-6 years experience in service operations with team handling Robust leadership and problem-solving skills Proficient in CRM tools MS Excel and service reporting Job Type Full-time Pay 28 000 00 - 35 000 00 per month Work Location In person

📌 Team Leader - Service Operations (Tamil Nadu)
🏢 Kadri Wovens a division of KG worldwide
📍 Tamil Nadu