LOCAL CANDIDATE IN GOA PREFERRED - IMMEDIATE START Responsibilities Customer Assistance Issue Resolution o Handle incoming calls messages emails from customers regarding Internet connectivity service disruptions billing queries general enquiries o Provide prompt accurate troubleshooting steps for Internet network-related issues o Escalate complex technical problems to the appropriate technical support or field teams when necessary Service Requests Coordination o Log service requests complaints accurately in the CRM system or service desk software o Coordinate with field technicians network teams to ensure timely resolution follow-ups o Track open tickets ensure updates are provided to customers until closure Customer Relationship Management o Maintain a qualified courteous tone while interacting with customers o Ensure high levels of customer satisfaction by providing quick reliable helpful support o Build rapport with customers to promote trust long-term loyalty Billing Account Support o Assist customers with queries related to payments plan upgrades renewals account details o Guide customers through online payment portals or manual payment options o Update customer records service plans as required Feedback Reporting o Record feedback suggestions from customers to help improve products services o Generate daily weekly reports on common issues ticket resolution time customer satisfaction o Share insights with supervisors to enhance support quality team performance Required Skills Qualifications Experience in a customer support or helpdesk role ISP telecom experience preferred Excellent verbal written communication skills in English Konkani Hindi Basic knowledge of Internet services routers LAN Wi-Fi troubleshooting Familiarity with ticketing systems CRMs or support software tools Patience empathy a customer-first attitude Willingness to work in shifts weekends or holidays if required Job Types Full-time Permanent Pay 192 000 00 - 360 000 00 per year Benefits Provident Fund Language English Required Hindi Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Service Representative (Parra)
🏢 Merv Enterprises
📍 Parra