The Company Serving the People Who Serve the People Granicus is driven by the excitement of building implementing and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn Over the last 25 years we have served 5 500 federal state and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place With comprehensive cloud-based solutions for communications government website design meeting and agenda management software records management and digital services Granicus empowers stronger relationships between government and residents across the U S U K Australia New Zealand and Canada By simplifying interactions with residents while disseminating critical information Granicus brings governments closer to the people they serve driving meaningful change for communities around the globe Want to know more See more of what we do here Job Summary The Granicus is seeking a proactive and detail-oriented Systems and Procurement Analyst based in India with strong technical expertise across business systems such as Salesforce NetSuite and Wrike and a strategic mindset for managing SaaS procurement and vendor relationships This hybrid role blends day-to-day systems administration with responsibilities around software contract analysis renewal strategy and vendor negotiations The ideal candidate will ensure system stability and data integrity while playing a key role in managing our SaaS portfolio helping the business get maximum value from its technology investments India What Your Impact Will Look Like Administer and maintain core CRM ERP business systems including Salesforce NetSuite Wrike and related integrations via Workato Manage user roles permissions configurations and workflows to meet operational needs Troubleshoot system issues resolve tickets and support end users across departments Coordinate with internal stakeholders and external vendors to implement system enhancements Maintain documentation related to systems configuration processes and integrations Procurement SaaS Management Monitor and analyze SaaS application usage to identify optimization opportunities and reduce redundant spend Own the lifecycle of software renewals assess value forecast needs and develop cost-saving strategies Review and negotiate vendor contracts in collaboration with Legal and Finance teams Evaluate current software solutions conduct ROI analysis and guide stakeholders in tech selection decisions Maintain a centralized inventory of business applications licenses renewal dates and contract terms You Will Love This Job If You Have Bachelor s degree in Information Systems Business Administration or related fields 5 years of experience in systems administration or business systems management Familiarity with Salesforce NetSuite Wrike and Workato or similar platforms Experience managing or influencing software procurement renewals or vendor negotiations Excellent problem-solving skills especially in technical or cross-functional contexts Strong communication and documentation skills including stakeholder-facing presentations Systems configuration and technical troubleshooting SaaS contract and vendor management Cross-functional communication and negotiation Analytical thinking and cost optimization Process documentation and continuous improvement Preferred QualificationsPrior experience with SaaS spend analysis and procurement operations Background in IT asset management or contract lifecycle management Certification in Salesforce Admin NetSuite Admin or related systems About Us Don t have all the skills experience mentioned above At Granicus we are trying to build diverse inclusive teams We do not have degree requirements for most of our roles If you don t meet every requirement above but are excited to learn more we encourage you to apply We might just be able to find another role that could be a perfect fit Security and Privacy RequirementsResponsible for Granicus information security by appropriately preserving the Confidentiality Integrity and Availability CIA of Granicus information assets in accordance with the company s information security program Responsible for ensuring the data privacy of our employees and customers their data as well as taking all required privacy training in a timely manner in accordance with company policies The TeamWe are a remote-first company with a globally distributed workforce across the United States Canada United Kingdom India Armenia Australia and New Zealand The CultureAt Granicus we are building a transparent inclusive and safe space for everyone who wants to be a part of our journey A few culture highlights include - Employee Resource Groups to encourage diverse voices Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs Microsoft Teams communities focused on wellness art furbabies family parenting and more We bring in special guests from time to time to discuss issues that impact our employee population The ImpactWe are proud to serve energetic organizations around the globe that use our digital solutions to make the world a better place quite literally We have so many powerful success stories that illustrate how our solutions are impacting the world See more of our impact here The Benefits At Granicus we offer a comprehensive and flexible benefits package designed to support your well-being growth and work-life balance Here s what you can expect as a India-based team member Flexibility Balance Paid Time Off- Take the time you need to rest recharge and live your life Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health Work From Home Reimbursement - Support a productive home office environment Health Wellness Private healthcare benefits - Comprehensive coverage for you and your family On-Demand Mental Health Support - Access to Headspace and other wellness tools Fitness Reimbursement Cycle Program - Stay active your way Critical Illness and Life Insurance Benefits Family Future Paid Parental Leave - For both birthing and non-birthing parents Pension plan with employer contributions Growth Recognition Online Learning Platforms - Fuel your professional development Competitive Salary Bonuses - Your contributions are valued and rewarded

📌 Business Systems Analyst (India)
🏢 Granicus India
📍 India