Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user More than 50 000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience CRM and employee experience ITSM HRSM Headquartered in San Mateo California Freshworks has a dedicated team operating from 13 global locations to serve 50 000 customers including Bridgestone Chargebee DeliveryHero ITV Klarna Multichoice OfficeMax TaylorMade and Vice Media Freshworks transforms the way world-class organizations collaborate with customers and co-workers The suite includes Freshdesk omni-channel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshteam HR management system Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times 16 ranking on the Forbes Cloud 100 list and 22 on the Battery Ventures Glassdoor Best Places to Work in 2020 Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement IT Service Management and Sales Force Automation While Freshworks has had incredible organic growth over the last few years the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing Chatbots Machine Learning Social and Messaging Transformation Freshworks has raised over 400 million in capital and is funded by Accel CapitalG Sequoia Capital and Tiger Global Management More information is available at www Freshworks com At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion or ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees our communities and our business Overview of the Role Involved in every phase of SDLC Lead SETs at Freshworks are in complete ownership of the testing component of the organization s cutting-edge projects Interfacing very closely with developers they provide expertise in the planning constructing execution and the successful deployment of programs and products In the landscape of challenging and competitive product markets that demand high reliability a Lead SET is responsible for writing and reviewing test cases integrating test algorithms automation scripts and uncovering potential bugs before anyone else can They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment All of our Lead SETs are highly responsive flexible adapt to succeed all within an open team-oriented peer environment solving problems in insightful ways This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies About the Team The Team enforces manufacturability and testability ensuring a successful and robust end-product Freshworks relies on this team to drive better software architecture and design promote proper development practices bug prevention strategies eliminate weak spots among others This is a team that knows what is right learns from each other and is passionate about upholding Freshworks reputation in a world-class product market Responsibilities Lead end to end Testing and Automation Process Design and implement efficient Testing practices Conduct Testcase and Code reviews to ensure the quality of Test Cases Test coverage and Automation Code Participate in Planning meetings and ensure quality at all levels of SDLC Provide estimations for Manual and Automation Provide Testing and Automation Strategy for newly developed Features Identify the right tool and set up the automation framework for UI API and Microservices Increase Automation confidence by reducing random test failures Work closely with the Development team and ensures code is delivered with high code coverage Analyze Customer stats and implement the right tool for Cross-Browser Platform Testing and Automation Responsible for QA metrics and Automation ROI and report them to management Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing Guide and Mentor QA Team on the Testing and Automation Tools Frameworks and Process Measure and Investigate Defect Leakage and provide preventive measures Identify CI CD tools define branching strategies setup CI CD pipeline Responsible for providing QA Tech debts and Automation Roadmaps Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline Qualifications 7-10 yrs of experience in automation testing Passionate about QA and breaking software systems Valuable knowledge on Software Testing concepts and methodology Good Understanding of Web fundamentals MVC HTML JavaScript CSS Server Side Programming and Database Good programming skills Java Ruby Python node js JavaScript Good knowledge on Object Oriented Programming concepts and Design Patterns Hands on Knowledge of Test Automation approaches Frameworks and Tools Hands on experience in UI API Cross browser Testing Tools and Automation Hands on any of performance Testing and Tools Jmeter Loadrunner Gatling Hands on knowledge on Continuous Integration Continuous Deployment and Continuous integration tools Jenkins Travis Teamcity Good Analytical and Problem Solving Skills Good verbal and written communication skills Additional Information API testing Manual Automation UI Automation Programming Data structures Test Cases Non Functional Testing Performance Testing Debugging skills Test Severity and Priority Test Planning Test Estimation Test Reporting Code review Team mentoring At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business

📌 Lead Software Engineer - Test (Tamil Nadu)
🏢 FreshWorks
📍 Tamil Nadu