Process Trainer Role Brief The Process Trainer delivers client-focused training for new hires process updates and ongoing development to ensure top-tier workforce readiness Responsibilities include obtaining new hire trainer certification updating training materials and evaluating program effectiveness through various feedback mechanisms Core Responsibilities Responsible for the functional direction of agents in the training classroom or virtual environment including monitoring trainee progress providing coaching and developmental feedback and making readiness recommendations Onboard new employees by introducing core processes and expectations Serve as a point of contact for process-related questions during training and nesting Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills including creative and adult learning techniques across various delivery methods virtual classroom or one-on-one Create and maintain up-to-date training manuals guides and instructional content Design multimedia aids and exercises to enhance learning experiences Administer evaluations quizzes or tests to gauge comprehension and identify areas for improvement Provide targeted feedback to address trainee performance gaps Measure training effectiveness using feedback methods focus groups interviews surveys and recommend program enhancements Support Operations in transitioning agents from training to production ensuring competency aligns with business requirements Maintain product knowledge through hands-on transactions cross-functional meetings and side-by-side observations Ensure consistent communication with managers peers and resource groups Develop training materials for various delivery methods including computer-based interactive classroom and remote training Analyze employee performance data to identify training needs adjust programs and recommend improvements Train employees on company policies procedures and industry standards Ensure teams follow processes accurately and consistently Participate in continuous learning by staying engaged in change management product releases and process updates Recommend curriculum modifications based on feedback or Training Needs Analysis Use Brain-Based Learning techniques to foster an effective learning environment Adapt to project-specific training needs across multiple projects as required may include overtime Candidate Preference Education Graduate Post-Graduate Desired Experience - 3 to 6 Years Desired Skills and Abilities Proven experience in training methodologies content creation and soft skills communication skills critical thinking time management team building etc Excellent written and verbal communication skills Demonstrated ability to multi-task prioritize and meet timelines on deliverables Self-starter sense of urgency and works well under pressure Robust attention to detail Sense of professionalism and ability to develop good relationships Previous experience in training or coaching agents - Coaching agents can be one-on-one mentoring SME or delivering updates to a group or team of people Willingness to keep abreast of new techniques in corporate teaching Proficient in MS Office and Google Suite e-learning software is an asset - Willing to teach must be willing to learn Phenomenal communication presentation and public speaking skills Flexible in schedule - Must be okay to work nights Has patience to teach others - Understands the DISC Model Willingly work tickets Audits for the project they serve on a monthly basis Excellent Presentation Feedback Coaching skills Good technical knowledge of computers and phones Benefits Salary - best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation both ways Free meals Medical Insurance Job Type Full-time Pay 30 000 00 - 65 000 00 per month Benefits Commuter assistance Food provided Health insurance Provident Fund Schedule Rotational shift Work Location In person

📌 Process / Product Trainer (Karnataka)
🏢 IntouchCX
📍 Karnataka