About the Role We are looking for a motivated and enthusiastic Customer Support Intern to join our dynamic team As an intern you will be responsible for assisting our customer support team in delivering exceptional service to our valued customers This is an excellent opportunity for an individual who is passionate about customer satisfaction and eager to gain experience in a fast-paced and rewarding environment We are specifically seeking a female candidate who is detail-oriented empathetic and able to handle customer queries with professionalism and care Responsibilities Provide support to customers via various channels including email phone and chat Resolve customer complaints and issues in a timely and effective manner ensuring a positive experience Answer product inquiries and provide information about services order status returns and refunds Document customer interactions accurately and log them into the CRM system Update customer records with relevant details regarding support requests solutions provided and follow-ups Troubleshoot technical or product-related problems and escalate complex issues to senior team members Follow up on unresolved customer queries and ensure issues are closed efficiently Assist with order tracking processing and resolving any issues related to order fulfillment Coordinate with other departments e g logistics marketing and product teams to resolve customer inquiries Collect feedback from customers and pass on valuable insights to the product and development teams Prepare weekly reports summarizing customer issues and concerns to identify trends and improve processes Qualifications Recently completed a degree in Business Administration Marketing Communications or a related field Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to handle difficult situations with empathy and patience Previous internship or work experience in customer service sales or similar roles is a plus Benefits Competitive salary up to 25k Opportunity to gain valuable experience in customer support Work in a dynamic and supportive team environment Job Types Full time Permanent Pay Up to 25 000 00 per month Schedule Day shift Monday to Friday Experience total work 1 year Preferred Work Location In person