We are looking for a Front Office Manager to oversee front desk operations manage guest relations and ensure smooth daily workflows The ideal candidate should have strong leadership skills excellent communication and experience in front office management If you have a passion for customer service team leadership and operational efficiency we d love to hear from you Roles Responsibilities Supervise front desk staff and ensure exceptional service delivery Monitor and improve front office operations for efficiency Handle guest check-ins check-outs and reservations professionally Resolve customer inquiries and complaints in a timely manner Train and mentor front desk employees to enhance performance Ensure compliance with hotel office policies and safety regulations Maintain accurate records of guest interactions payments and reports Coordinate with housekeeping and maintenance for seamless operations Implement strategies to enhance guest satisfaction and brand reputation Manage schedules task assignments and performance evaluations for front desk staff Requirements Skills Bachelor s degree in Hospitality Management Business Administration or a related field preferred Proven experience as a Front Office Manager Reception Manager or similar role Strong leadership problem-solving and multitasking skills Excellent communication and interpersonal abilities Proficiency in front desk software and reservation systems Ability to handle high-pressure situations and resolve guest concerns efficiently Knowledge of customer service best practices and hospitality standards Job Type Full time Pay 15 000 00 - 20 000 00 per month Language English Preferred Work Location In person Speak with the employer 91 (phone hidden) Expected Start Date 04 08 2025

📌 Front Office Manager (Kerala)
🏢 WESTBERG INTERNATIONAL
📍 Kerala