Job DescriptionJob description
NRoles and Responsibilities
NCandidate should have experience in international process as Team Leader
N
- n
- Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs. N
- Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets. N
- Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills. N
- Collaborate with other teams to resolve complex issues related to UK processes and US procedures. N
- Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents. N

nDesired Candidate Profile
N
- n
- 1-5 years of experience in BPO Operations or similar industry. N




- Solid understanding ofAHT, Attrition, CSAT, KPIs, KRAs, People Management Skills, SLA Management. N
- Excellent communicationskills for effective team handling and leadership. N

nPlease do share your resume with below details to this email ID :
[email protected]
NName
nNumber
nQualification
NDomains Handled
nCurrent Organisation
NCurrent Designation
nEmail
NNotice Period
nOverall Experience
NRelevant Experience
nCurrent CTC
NExpected CTC
nCurrent Location
NPreferred Location
nOpen to relocate
NRegards,
nCharlie HR
[email protected]

📌 Customer Support Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad