HCL is hiring for Client Service Management || CSM- Telecom

Interested candidates please drop your resume along with details

Subject - Associate Manager || Noida
Email -
TEX
REX in Telecom
Current
Expected CTC -
Open to US hours - Y/N
Current Location -
Notice Period

*Please note candidate with relevant experience & Fitment on above will be contacted*

Telecom experience is mandate

Candidate provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided. CSM is accountable for developing and executing on a service strategy that will provide an outstanding client experience and create a long-term, strategic and mutually beneficial relationship between the Customer and
This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The CSM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive client relationships as well as forging current relationships.



The CSM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the CSM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services.
Additionally, the CSM will work through complex business and Customer challenges and collaborate in developing and implementing solutions. The overall goal of the CSM role is to partner with Customers and to be an extension of the Customer’s staff.

Responsibilities include:
· Financial Management - coordinate financial management governance and reporting with the financial billing team: including profit & loss (P&L;), operating cost, net present value (NPV) and other re

📌 HCL is hiring for Client Service Management || Noida Location || US hours, (India)
🏢 HCLTech
📍 India