Location Alwarpet Chennai Work from Office ONLY Segment Advertising Digital Marketing Experience 1 years plus till 4 years ONLY Responsibilities 1 Regular Client Communication and Updates Maintain a healthy rapport with the client and ensure all requirements are collected and well documented in a timely manner Conduct regular meetings with the client to ensure all larger objectives are being met Respond to client queries and requests in a timely manner across all communication platforms Collect client review and approvals for output where relevant in a timely manner Maintain a lead list where relevant and update the client in a timely manner 2 Issue Resolution and Escalation Management Raise any concerns the client may have regarding different facets of our service to the appropriate manager and ensure that the plan action and progress and communicated to the client If the client consistently 3-4 times raises the same concern escalate it to your reporting manager so it can be addressed swiftly and effectively 3 Social Media Calendar Planning and Management Develop the monthly calendar for each assigned client in line with overall objectives and monthly campaigns Ensure that all monthly deliverables are met as per the MSA with the client 4 Internal Liaison for the Client Liaise with other departments in the organization to ensure deliverables are met both quantitatively and qualitatively Reprioritize and communicate task allocations to the team in a timely manner while also consulting them on refreshed timelines before informing the client Required Skills and Competencies 1 Proficiency in English with excellent written and verbal communication skills 2 Exceptional attention to detail and accuracy in client communications and deliverables 3 Solid interpersonal skills and the ability to build and maintain positive client relationships 4 Proven problem-solving and analytical abilities with a proactive approach to issue resolution 5 Effective time management and organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment 6 Basic understanding of digital marketing principles and platforms 7 Ability to conceptualize and communicate campaign strategies effectively aligning with client goals and objectives Education and Experience Bachelor s degree in Marketing Communications Business Administration or related field Job Types Full-time Permanent Pay 250 000 00 - 480 000 00 per year Work Location In person

📌 Client Success Specialist (Tamil Nadu)
🏢 Smartbridge Resources
📍 Tamil Nadu