Company Introduction - A dynamic company headquartered in Australia Multi awards winner recognized for excellence in telecommunications industry Financial Times Fastest-growing Company APAC 2023 AFR Australian Financial Review Fast 100 Company 2022 Great promotion opportunities that acknowledge and reward your hard work Young energetic and innovative team caring and supportive work environment As the Head of Network Department you will be responsible for overseeing all network-related aspects of the ISP s operations This includes managing the network infrastructure guiding network system development and ensuring efficient network service delivery with a focus on fibre optic and fixed line services Your role will require a combination of technical expertise strategic vision and leadership skills to deliver innovative and efficient services to our customers You will be responsible for network operations in the Australian market reporting directly to the CTO and CEO Key Responsibilities ISP Strategy on fibre broadband Based on the management s decision develop a network roadmap and strategy Analyse network quality and user behaviour optimise the customer network experience and propose new products to attract customers Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions Network Architecture and Infrastructure Oversee the design implementation and maintenance of the ISP s network infrastructure to ensure high availability reliability and scalability Design automated network systems Lead the development and optimization of network performance to support current and future service offerings and customer requirements Operational Management and Service Delivery Assurance and optimization Ensure the efficient operation of internet services including bandwidth management traffic shaping and system upgrades Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met Lead critical projects including network backhaul upgrades infrastructure upgrades and the launch of current services products Coordinate with cross-functional teams to ensure projects are delivered on time within budget and according to specifications Team management and Staff Development Manage and mentor a team of network engineers system administrators support technicians and Network Operation Centre NOC Develop and refine standard operating procedures for daily relevant workflows Develop training programs to enhance team skills and knowledge in key technical areas Security and Compliance Be responsible for developing implementing and overseeing Security and Compliance Implement robust cybersecurity measures to protect network and customer data from external and internal threats Ensure compliance with regulatory requirements related to data privacy Monitor the company s compliance with telecommunications regulations Budget and Resource Management Develop and oversee the network department s budget ensuring optimal allocation of resources Manage procurement and maintenance of technology assets and vendor contracts Customer Support and Relations Oversee technical support operations to ensure quick and effective resolution of customer issues Engage with key partners to gather feedback and understand their technical needs and challenges Required Skills and Qualifications Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider specializing in fibre broadband networks or a related telecommunications organization Expert knowledge of networking technologies protocols and standards e g TCP IP BGP MPLS IPv6 DNS Radius VMware Knowledge of access layer protocols and quality assurance in fibre-based delivery e g PPPoE DHCPv6 VLAN tagging QoS Proven management experience with the ability to manage and develop a high-performing technical team Solid project management skills and experience managing telco projects Excellent problem-solving analytical and decision-making skills Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders Bachelor s or Master s degree in Computer Science Engineering Telecommunications or a related field Business trips to Australia Job Types Full-time Permanent Pay 100 000 00 - 150 000 00 per month Benefits Leave encashment Paid sick time Provident Fund Schedule Day shift Monday to Friday Rotational shift Supplemental Pay Performance bonus Ability to commute relocate Mohali Punjab Reliably commute or planning to relocate before starting work Required Education Master s Required Experience network management 10 years Required Location Mohali Punjab Required Willingness to travel 25 Required Work Location In person

📌 Head Of Network Department (isp) (Punjab)
🏢 Interserve Solutions
📍 Punjab