Overview TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures Position Senior Representative Business Operations Location Bangalore Duration 6 Months Job Type Contract Work Type Onsite Shift Timings Rotational shift Roles and Responsibilities Ensure all assigned tasks and responsibilities are completed within prescribed SLA parameters Work effectively on CRM applications to manage and track deliverables Respond to internal and external customer inquiries via email and chat ensuring timely follow-up Actively participate in team meetings coordinating and collaborating with colleagues Assist co-workers and share business updates fostering a collaborative team workplace Be flexible to work across time zones timelines and extended hours as required Essential Requirements Strong communication skills oral and written Quick learner with a positive attitude Team players with the ability to work efficiently in a collaborative environment Graduate non-technical with 0 9 1 year of work experience Flexibility of working in shifts Mandatory Skills 3 must have Mandatory Skills Decent Communication skill Oral Written Quick Learner Attitude Efficient Proactive Flexibility Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates Skilled in maintaining accurate records and completing end to end processes Strong experience in transaction processing and data management while handling high volume tasks like validation documentation and reconciliation Specialized in non-voice operational support including email processing CRM updates documentation handling and workflow monitoring only internal calls Experience in transitioning new activities including process mapping SOP creation knowledge transfer and stabilization of migrated tasks Well versed in BPO operational frameworks including SLA KPI management productivity tracking quality checks and escalation handling i e efficiently in fast-paced BPO environments Experience Total Exp 1-2 Years Rel Exp 0 9 years TekWissen Group is an equal opportunity employer supporting workforce diversity

📌 Senior Representative, Business Operations (Bengaluru)
🏢 TEKWISSEN
📍 Bengaluru