Key Responsibilities Helpdesk Operations Support Act as the first point of contact for all IT support requests calls emails ticketing system Log prioritize and track incidents and service requests until closure Perform basic troubleshooting for hardware software network email and system-related issues Coordinate with the IT team or external vendors for escalation and resolution User Support Provide technical assistance to employees for desktops laptops printers Wi-Fi CCTV access control and other IT-related equipment Assist with installation configuration and maintenance of systems and applications Support new employee onboarding IT setup email creation access permissions Hardware Software Management Maintain an inventory of IT assets accessories and software licenses Schedule preventive maintenance for IT infrastructure and devices Ensure timely repair replacement and upgrade of faulty equipment Documentation Reporting Maintain accurate records of issues resolutions and asset details Prepare weekly monthly reports on helpdesk performance and pending tickets Update user manuals SOPs and troubleshooting guides as required Coordination Communication Coordinate with internal teams to understand recurring issues and minimize downtime Work with vendors for AMC services repairs and procurement Ensure timely communication to employees regarding planned unplanned outages Required Skills Qualifications Minimum 2 years of experience as an IT Helpdesk Executive Coordinator Strong knowledge of Windows OS MS Office Email Outlook 365 Basic understanding of LAN WAN routers switches Wi-Fi troubleshooting Familiar with ticketing systems and documentation practices Excellent communication coordination and problem-solving skills Ability to handle multiple tasks and work under minimal supervision Preferred Candidate Profile Female candidate immediate joiner Strong customer service attitude and positive approach Ability to work independently and support a fast-paced environment Job Types Full time Permanent Pay 20 000 00 - 35 000 00 per month Work Location In person

📌 It Helpdesk Coordinator (Maharashtra)
🏢 TalentNest Solutions
📍 Maharashtra