Role Overview As a Domestic Inside Sales Executive you will engage high-intent leads across India guide parents through the purchase journey and maximise lifetime value through strategic upselling and cross-selling This is an on-site role based at the Mumbai headquarters Santacruz where you will be part of a high-energy team that drives the organisation s primary revenue engine Key Responsibilities Area - Key Tasks Lead Engagement Conversion Call WhatsApp and email inbound leads Conduct needs analysis and convert prospects into paying customers for flagship courses Upsell Cross-Sell Recommend advanced programs bundles and learning products to existing users Achieve monthly revenue goals through additional sales Product Mastery Build in-depth knowledge of pedagogy outcomes and success stories Deliver confident consultative sales pitches Pipeline Management Maintain accurate CRM records Track follow-ups deal stages and daily call metrics to ensure transparency in reporting Customer Experience Provide empathetic solution-oriented support Resolve parent queries and coordinate with internal support teams as required Market Feedback Loop Share insights with marketing product and activation teams to refine campaigns and user journeys Key Performance Indicators KPIs Daily Call Activity 80-100 connected calls new follow-ups Lead Conversion Rate 15-20 of qualified leads converted Monthly Revenue Target Achieve assigned sales quota through enrollments Follow-Up Discipline 100 CRM updates timely task completion and zero lead leakage Upsell Cross-Sell Contribution Revenue percentage from advanced programs or bundles Customer Satisfaction Positive feedback scores from parents post-enrollment Must-Have Qualifications Fluent in English and Hindi with a transparent engaging phone presence Graduate from any field 1-3 years of experience in B2C inside sales telesales or customer success EdTech digital products preferred Proven record of achieving monthly revenue or conversion targets Comfortable with a 6-day work week rotational Saturday Sunday off 10 AM-7 PM Proficient with CRM tools spreadsheets and virtual meeting platforms Strong empathy consultative selling approach and excellent objection-handling skills Experience in the EdTech sector is a significant advantage Nice-to-Have Skills Understanding of early-years education or parenting products Experience with outbound call campaigns or dialer systems Knowledge of upsell cross-sell frameworks and data-driven selling Job Type Full-time Pay 35 000 00 - 40 000 00 per month Work Location In person