Job Req ID 48426 Location Jodhpur IN Function Technology IOT Cloud About Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal chance employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Zonal Field Engineer Function Department Technology Quality Location Rajasthan Jodhpur Band M1 Job Purpose This role will be accountable for quality and performance of RAN network ensure prompt monitoring trouble shooting and optimization of network to deliver superior voice data experience to customers in their respective zones Key Result Areas Accountabilities Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds Zonal network complaints analysis KPI optimization and improvements Engagement with teams for network complaints management and drive network performance improvement and perception programs Prioritize network experience improvement programs basis customer centric KPIs like TNPS NPS network complaints etc Regular drive tests and benchmarking of network rollout performance with competitors and share insights to zonal business with lead Core Competencies Knowledge Experience In-depth technical knowledge for 2G LTE 5G Excellent domain knowledge and on- field optimization experience Very good analytical skills to trouble shoot network quality KPI degradation customer complaints Must have technical professional qualifications B-tech electronics and telecommunications with 5 years of experience Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership